Director, Product Design

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Director, Product Design

Location: Waltham, MA - Remote

About The Role

The Director, Product Design defines the vision for leading and growing a high-performing design team to deliver impactful business outcomes through superior, consistent, and user-centered experiences for our customers. They provide strategic direction and guidance for their team's overall growth, output, and operational excellence, while partnering with cross-functional executive leaders (Product, Engineering, Marketing) to define the long-term product and design strategy. This role is critical in building a scalable design practice and driving the overall quality and competitive advantage of the Constant Contact product experience.

What You’ll Do

Strategy & Vision Leadership

• Design Strategy: Lead product designers by defining and measuring design strategies that deliver significant value to our customers, achieve business outcomes, and accelerate company growth.
• Visionary Influence: Champion the creation of a differentiated and competitive user experience by using powerful storytelling and persuasion to connect long-term design strategy with immediate product vision.
• Product Partnership: Proactively identify customer problems, understand the broader organizational context and goals, and drive customer-centric ideas onto the product roadmap to strategically improve the product architecture and experience.
• Innovation & Prioritization: Develop highly innovative, mobile-first / AI-first driven solutions and recommend them to senior leadership for prioritization, advocating for the resources required to execute the vision.

Team & Practice Management

• Talent Management: Hire, retain, and develop top product design talent by driving career development, providing regular performance feedback, and coaching senior and emerging leaders.
• Operational Excellence: Oversee operational health and efficiency, partnering with the Design Operations Manager to implement best practices for tools, processes, and rituals that drive high-quality, user-centric outcomes.
• Quality & Consistency: Drive high quality, user-centric experiences, ensuring all designs adhere to WCAG AA accessibility standards and fully leverage the standards established by the Design System & UX Foundations team.

Metrics & Accountability

• Measurable Outcomes: Develop and measure key performance indicators (KPIs) that benchmark and track the performance of the design team's solutions and measure the effectiveness of the designs with end users.
• Continuous Improvement: Investigate, evaluate, and recommend new and emerging user experience design and usability techniques, technologies, and process improvement methodologies.
• External Advocacy: Present team best practices, case studies, and success stories both internally (to the executive team) and externally (to the industry).

What You’ll Bring

Experience & Leadership

• Executive Experience: 10 years of experience or equivalent expertise designing solutions for software, web applications, or mobile native apps.
• Management Track Record: 5+ years of experience leading product designers, with a proven track record of building, managing, and mentoring strong, effective design teams.
• Recruitment: Demonstrated ability with recruiting, hiring, and retaining multidisciplinary design teams.
• Strategic Influence: Demonstrated experience influencing, negotiating with, and gaining buy-in from stakeholders, including executive leadership (VP/C-Suite).

Domain & Technical Expertise

• Design Expertise: Demonstrated ability in creating user experience designs that create a competitive advantage, including proficiency in designing complex SaaS workflows and platforms built on a mobile-first strategy.
• Design Rationalization: Demonstrated ability in articulating best practices, key findings, and evidence-based rationalization of design decisions.
• Strategic Knowledge: Knowledge of balancing human behaviors, technology capabilities, and business needs to deliver measurable design solutions.
• Education: Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors, or a related field.

Preferred Qualifications

• Advanced Degree: Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors, or a related field.
• Domain Focus: Deep expertise in designing integrated SaaS workflow tools and platforms built for business and consumer users, with a clear understanding of how design impacts conversion, adoption, and retention in a subscription model.

AI/Future-Forward Design:

Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs. Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$172,400—$215,000 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.