Client Service Analyst-Field Services

POSITION SUMMARY :

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Position: Client Service Analyst-Field Services

Department: Service Desk

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

• Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred

EXPERIENCE:

• One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.

KNOWLEDGE AND SKILLS:

• Impeccable customer service skills
• Must be able to multi-task and prioritize well
• Experience using ticketing system to track incidents.
• Service Now knowledge preferred
• Excellent writing and communication skills
• Demonstrated problem-solving ability
• Working Knowledge of current PC and mobile computing technology
• Ability to give verbal instruction patiently to non-technical users
• Familiarity with Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office O365. Microsoft Defender Enterprise, Bit-Locker- Microsoft Edge - Microsoft Windows 10-11, Linux, Macintosh - Hardware: Dell Optiplex desktops, Latitude laptops and Intermec/HP Zebra printers - Protocols: TCP/IP, Ethernet - Technologies: Solar Winds, Aruba ClearPass, DHCP, VPN, VDI, VMware, MECM/SCCM.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.