Patient Services Representative (Bariatric/General/Pedi Surgery, 40 Hours, Days) (SEIU)

POSITION SUMMARY :

The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls, emails and on-line appointments, for various BMC's Practices, including, Bariatric, General Surgery, Pediatric Surgery and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests. They will document patient information in the appropriate hospital systems as required by the Practice Guidelines.

Position: Patient Services Representative

Department: Bariatric/General/Pedi Surgery

Schedule: 40 Hours, Days, (SEIU)

JOB REQUIREMENTS

EDUCATION:

• A minimum of a High School diploma/GED is required. Training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.

EXPERIENCE:

• Must have at least 1-2 years’ experience working in a medical office or 1-2 years’ experience as a call center or customer service agent

KNOWLEDGE AND SKILLS:

• Have excellent communications skills (oral and written) and be able to communicate effectively with patients over the phone and in email and other communications
• Have extensive computer experience and be able to work within multiple applications (MS Word, Excel, Outlook, and scheduling/insurance systems) and document work in a professional and efficient manner
• Be familiar with medical terminology and be able explain healthcare issues to patients with empathy and concern
• Excellent English (multi lingual is a plus) communications skills (oral and written) with the ability to document work completed in a professional efficient manner. Bi or multilingual is a plus
• Experience with standard hospital registration and billing systems or ability to learn such systems is also required

Equal Opportunity Employer/Disabled/Veterans

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