Site Reliability Engineer

About the Role
We are seeking a Site Reliability Engineer or Senior Site Reliability Engineer to join our Cloud Engineering team. In this role, you will be focused on creating and improving our infrastructure-as-code modules and deployed infrastructure, assisting software engineering teams with defining, deploying and supporting their infrastructure. You will also participate in driving improvements in developer experience, CI/CD, and observability across products.

Beginning from your first week, we will set you up to experience wins and grow your confidence in how our environment works. You will be meeting with other teams and working alongside your peers on projects that enable you to make necessary connections for a successful career at Validity.

We are currently hiring candidates who can work in our Boston, MA headquarters or Broomfield, CO office, or candidates permanently based in the following states in the USA: CO, CT, FL, GA, IL, IN, ME, MA, NH, NJ, NC, OH, PA, RI, TX.

Team Dynamic
You will work alongside a team of smart, curious people working on challenging problems. Within Cloud Engineering, we work closely with the amazing people who comprise our developer teams. As a larger engineering organization, and locally on our team, we are thoughtful about our work and our culture, and we work together to enable each other and our engineering peers to do our best work.

Across Validity’s engineering division our ecosystem is broad but mainly centers around Ruby on Rails and .Net for development, backed by database technologies like MySQL and Postgres running in AWS and increasingly leveraging Aurora. Our Cloud Engineering team primarily uses Bash and Go and drives automation with a toolchain that includes Terraform/OpenTofu and Ansible.

Position Duties and Responsibilities

• Improve Terraform/OpenTofu module functionality to better support the needs of other software engineering teams
• Assist software engineering teams with defining their infrastructure in Terraform/OpenTofu
• Assist software engineering with deployments to Kubernetes
• Support software engineering teams with Incident Response
• Write and improve Packer templates and Ansible roles
• Craft software solutions to eliminate toil, for ourselves or other engineering teams
• Write Postmortems for incidents
• Implement and monitor observability metrics for services, create and tune alerts that center around SLOs and customer impact
• Plan and execute major migrations and upgrades
• Participate in on-call rotation for responding to rare customer-impacting production incidents

Required Experience, Skills, and Education

• Proficiency with the core AWS platform; IAM, Compute (EC2/ECS/Lambda), Route53, KMS, and S3 in particular.
• Proficiency at writing Terraform/OpenTofu. Particularly modules and working with the AWS provider. This is a significant part of our day-to-day work and is a core competency.
• Experience with configuration management tooling.
• Experience with application deployment, pod networking and auto-scaling in Kubernetes.
• Intrinsically motivated to stamp out toil. Identifying and eliminating manual, repetitive, non-tactical work that steals time and slows down important projects is a critical aspect of this team’s work.
• Experience with at least one programming language.
• Practiced at writing clear thoughtful code. Our codebases are a shared responsibility, and ensuring it is maintainable is a shared responsibility.
• Appreciation for communicating and collaborating asynchronously.
• Effective communication skills. As a distributed team clear empathetic communication is important both within our team and in our daily work with development teams.
• A security mindset. You have an intrinsic motivation to ensure the safety and security of the data of our customers and peers.

Preferred Experience, Skills, and Education
Experience with one or more of these technologies is a plus and will aid you in ramping up quickly, but they are not specifically required.

• GitHub Actions and/or Jenkins
• Go and/or Python
• Ansible
• EKS
• ArgoCD

Salary range $190,000 - $215,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, a nd GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

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Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

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