Shift Leader

Job Description

Job Description

Summary: Oversee coordination of all activities of the Assessment Beds program during his/her shift including, ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, apply consistency in program implementation, ensuring the safety of clients/staff, and efficient fulfillment of assigned shift responsibilities.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment.
• Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to the program guidelines.
• Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
• Ensure the cleanliness and safety of the facility including light cleaning duties.
• Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor.
• Provide assistance in making and monitoring referrals as assigned.
• Maintain appropriate logs and records as required by program operating protocols.
• Participate in data entry to ensure full HMIS compliance as assigned.
• Ensure compliance with federal, state and local laws as well as funding requirements.
• Provide transportation to clients to and from appointments, as requested by Program Director.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• High School Diploma or equivalent experience required
• Team oriented
• Sensitivity to homeless population
• Ability to interact with individuals at all levels including clients, staff and external service providers.
• Valid driver's license, reliable transportation & ability to meet insurance standards

Organizational Relationship: Directly reports to Triage Services Supervisor. Indirect reports to this position are up to 3 temp staff per shift.

Physical Requirement: Ability to lift up to 10lbs. Ability to drive, walk, and bend over.

Working Conditions: Light travel is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Shift Leader position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

We are an equal opportunity employer committed to diversity in the workplace