Electro-Mechanical Service Technician

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We are searching for the best talent for a Service Technician to be in Danvers, MA.

Work Schedule: M-F 8:00AM to 5:00PM.

The Service Technician is an excellent opportunity for someone with strong electro-mechanical maintenance experience to work on a console that is directly responsible for critical patient monitoring. In this role, the Service Technician will be responsible for providing preventative and corrective maintenance on Abiomed electro-mechanical products received into the Danvers-based Service Depot, occasionally providing on- site support to the customer. The Service Technician will also provide basic telephone support to Abiomed’s customers and Abiomed’s field based Sales, Marketing and Clinical Teams. This individual will also assist the Engineering/Quality SPR Teams with complaint follow-up, investigation and closeout as required.

Principal Duties and Responsibilities:

• Conducts preventative and corrective maintenance of electro-mechanical life support consoles.
• Maintains calibration standards as required for all test equipment used in the process of servicing.
• Provide internally-based service as required to Abiomed’s pool of service loaners and marketing console.
• Provides basic telephone support to Abiomed’s customers, and Abiomed’s field based Sales, Clinical and Marketing teams.
• Ensure an adequate level of service inventory is available to meet day to day service needs.
• Provides rotating 24/7 rotating on call service support coverage for customers and Abiomed’s field teams.
• Support manufacturing as required with testing and burn in of spare parts.
• Assist Engineering with complaint follow up, including evaluation, testing, investigation and closeout.
• Document neatly and accurately all services performed.
• Communicate issues in a timely manner to manager and Admin team as required Does comprehensive review of service history for each console prior to servicing.
• Ensures compliance to Regulatory standards, able to follow established SOPs, processes and procedures Team player able to adapt and execute on individual and Team goals.

Required Qualifications:

• AS/BS in Electrical or Mechanical Engineering Technology preferred or equivalent experience Valid US Driver's license required.
• Ability to lift and move up to 70 lbs.
• Willingness and ability to travel internationally and domestically on occasion, up to 10% of the time Ability to adapt and execute to changing workload environment.
• Detail-oriented individual, focused on quality.
• Ability to follow written and verbal SOPs, and document work.

Preferred Qualifications:

• 3+ years of experience servicing and supporting electro-mechanical devices or consoles, or scientific instruments.
• Medical device experience strongly preferred Working knowledge of SAP and Salesforce.
• Familiarity with general regulatory guidelines as it pertains to the servicing of medical devices Manufacturing experience.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via Internal employees contact AskGS to be directed to your accommodation resource.

About Johnson & Johnson:

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most diversified healthcare products company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 150,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.