Facility Rental and Events Manager

Duties and responsibilities The Facility Rentals and Events Manager's primary responsibilities is to manage the Facility Rentals across all campus's, and supervise the hospitality operations, including the café operations and the central office receptionist. The Facility Rentals Manager will be responsible for maintaining relationships with large ongoing rental clients as well as actively selling rental contracts to prospective clients.

Reporting directly to the Director of Operations, this position has the following responsibilities:

• Rental Management
  • Lead the sale, planning, and execution of facility rental and internal event activities for Grace Chapel on all campus'.
  • Respond to rental inquiries in a timely, effective and proactive manner
  • Develop a promotional strategy to find new sources for renting facilities
  • Contribute to sales growth by improving service and quality of the facility rental events.
  • Schedule and provide venue tours, follow up with interested renters and managing the renter contract and document administration process.
  • Provide event coordination and support, including written and verbal communication with clients and internal departments, volunteers and vendors
  • Act as the primary liaison and consistent point of contact for events and rental accounts
  • Develop and maintain client and vendor relationships to ensure excellent customer service, proper planning, and execution of the events
  • Manage the reservation process, including scheduling of the facilities, coordinating set up and breakdown with facilities, managing payments, and scheduling staff to support events.
  • Assist rental staff during set-up/clean-up as needed
• Café Management
  • Oversee the management of the café by supervising and mentoring the Hospitality and Events Specialist, who will oversee the day to day operations of the Café, including but not limited to:
    • Ensure the volunteers are being staffed, trained and developed properly
    • Ensure proper health and food safety procedures are being followed in accordance with local regulations
    • Procuring and maintaining inventory, as needed
  • In coordination with Operations Director, set pricing and manage the budget for the Cafe
• Leadership/Management responsibilities
  • Directly supervise the Receptionist & Event and Hospitality Coordinator, including providing coaching, feedback, professional development and performance management.

Skills and qualifications A candidate for this position should have the following prerequisites and qualifications:

• Leadership: Ability to lead direct and indirect reports as well as a team of volunteers. Ability to evaluate and develop talent as well as provide constructive feedback as necessary
• Problem-solving: Will be tasked with identifying challenges within the church and then implementing certain procedures and processes to overcome them. Strongly developed problem-solving skills are crucial in this role.
• Technical: Working knowledge of common computer systems, and the ability to learn new systems, databases and front and back end point of sale systems.
• Project management: Will work in a project team environment. Strongly developed organizational and time management skills are important to move a project from beginning to completion.

Required education and training requirements

• Bachelor's degree preferred
• At least 3-5 years of related experience in Facility Rental Sales and/or Event Planning
• Experience leading and managing direct or indirect reports and/or volunteer teams, preferred
• Excellent working knowledge of Microsoft Word, Excel, Powerpoint, Outlook, Teams, etc. Ability to learn new information and database systems.
• Strong time management and organizational skills including the ability to multi-task on various projects and priorities under fixed schedules and in pressure situations.
• Excellent project management skills and strong ability to prioritize. Knowledge of project management tools and systems a plus
• Strong process management and process documentation skills
• Strong critical thinking and decision-making skills
• Effective oral and written communication skills