Customer Service - Tier 2 Logistics Specialist | Philippines
- Manage return-related and customs-related emails currently handled by senior team members
- Work closely with the Embark Logistics team to resolve international shipping issues, including order exceptions and delays
- Track, follow up, and coordinate resolution for odd or exception orders
- Manage bug reporting and issue tracking
- Take on additional high-tier logistics request types currently handled by the HQ team as the role evolves
- Interface directly with HQ and cross-functional partners to ensure timely and accurate resolution of logistics concerns
- Experience in logistics, shipping support, or Tier 2 customer support preferred but not required
- Strong written and verbal communication skills
- High level of organization and attention to detail
- Ability to manage complex, non-standard cases with minimal supervision
- Comfortable working outside a traditional ticket queue environment
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