Receptionist / Office Assistant

Company Description

About Veolia North America

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

The Receptionist/Office Assistant position is the primary point of contact for the Boston Corporate Office which plays a vital role in the smooth functioning of the office. This candidate should maintain professionalism and efficiency in the workplace and assist with a variety of administrative support duties. The Receptionist serves as a face and voice of the Boston office. The ideal candidate will uphold a positive and welcoming environment that reflects Veolia's culture. A high sense of customer satisfaction, hospitality and customer service is required.

Primary Duties/Responsibilities:

Front Desk Operations:

• Manage reception area and greet visitors professionally.
• Answer calls, screen and direct them appropriately.
• Troubleshoot and direct inquiries from the public and customers to appropriate departments.
• Monitor visitor access and maintain security protocols.
• Process incoming/outgoing mail and express shipping.
• Maintain visitor log and coordinate building access.

Office Management:

• Oversee conference room bookings using Kadence software.
• Maintain office supplies inventory and kitchen areas.
• Monitor and maintain office equipment.
• Coordinate catering for meetings and social events including the Social Committee initiatives.
• Support sustainability initiatives.

Administrative Support:

• Provide clerical assistance to management team.
• Process expense reports and invoices.
• Maintain Administrative Google Drive.
• Update employee email distribution lists.
• Reconcile shipping invoices.
• Support office projects as need.

Work Environment:

• This is an in-office position located in our Downtown Boston office.
• Hours are 8:00 am - 5:00 PM (Monday - Friday).

Qualifications

Education/Experience/Background:

• GED, college degree preferred.
• Minimum two years prior reception/office assistant experience required.

Knowledge/Skills/Abilities:

• A high sense of customer satisfaction, hospitality and customer service is required.
• Familiarity and knowledge of the Google environment.
• Able to work independently and handle a wide variety of situations, including conflict resolution and troubleshooting issues.
• Excellent verbal/written communication, organizational, prioritization.
• Time-management skills and attention to detail required.
• Must have initiative, self-motivation, Demonstrate a professional, positive, and approachable demeanor in working and effectively communicating with a diverse group of people; Exercise discretion, judgment, tact and poise in handling highly sensitive and confidential information.
• Proactive approach to each task to anticipate needs, establish contingency plans and minimize risks to ensure optimal outcomes.

Physical Requirements:

• Office Environment
• May be required to move or lift office supplies Must take care in moving or lifting office supplies.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must occasionally lift, and or move up to 25 pounds.
• Good Specific vision abilities required for this job include close vision, distance vision, color vision, and ability to adjust focus.
• The physical demands and work environment described here are representative of those that an employee encounters while successfully performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Information

Pay Range: $25.00 to $28.00 Per Hour

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.