Customer Support Associate *Part Time*

Customer Support Associate - Part Time

💲 Pay: $17.87 – $20.10 per hour (based on experience)

📅 Schedule: Monday - Friday, daytime hours (no late nights or weekends required)

Flexible between 8:00 AM – 4:00 PM

📍 Location: On-site only (New Bedford, MA)

About the Role

Are you passionate about creating exceptional customer experiences and want to be a key part of a growing, community-driven brand? Constantly Varied Gear is seeking a Customer Support Associate to help ensure every interaction with our customers reflects the high standards and positive energy that define our company.

At CVG, we take tremendous pride in our customer support team - they’re the heart of how we connect with our community. Our customers are loyal, passionate, and deeply engaged, and we go above and beyond to make sure they feel valued, heard, and cared for in every interaction.

We’re looking for a talented, hardworking, and motivated individual who has a love for fitness and fashion and enjoys solving problems, connecting with people, and being part of a collaborative team that genuinely cares.

We’ll provide on-site training - no prior experience required, just the right attitude and the love of helping others!

Responsibilities

• Process returns, exchanges, and refunds accurately and efficiently


• Maintain organization and accuracy with all returning inventory


• Respond promptly and professionally to customer inquiries via email, live chat, support tickets, and product reviews


• Stay informed about current inventory, promotions, and upcoming product launches


• Engage with customers through various digital and social platforms


• Troubleshoot and resolve customer issues quickly and effectively


• Assist with special product or order-related issues as needed


• Collaborate with other departments to improve customer experience and communication


• Foster and engage with our vibrant CVG community, ensuring all customers feel valued and supported

💡What You’ll Bring

• Customer service experience (preferably in e-commerce or retail)


• Strong written and verbal communication skills


• High attention to detail and accuracy in every interaction


• Ability to multitask and stay organized in a fast-paced environment


• Comfortable using computers and learning new software systems


• Familiarity with customer support tools like Shopify, Gorgias, Zendesk, or similar (a plus)


• Team-oriented mindset with the ability to work independently when needed


• Genuine desire to help people and create positive customer experiences

🙌 Skills & Traits We Value

• Positive, upbeat attitude and a strong work ethic


• Dependability, consistency, and accountability


• Excellent problem-solving and critical-thinking skills


• Pride in accuracy, professionalism, and customer satisfaction


• Clear, friendly communication style — written and verbal


• Organized and efficient under pressure


• Open to feedback and eager to learn new processes


• Passion for helping others and representing the CVG brand with care

🤝 Why Join Us

✨ Consistent Daytime Schedule – Enjoy a reliable Monday–Friday schedule with no late nights or weekend shifts.

🛍️ 50% Employee Discount – Save big on our fitness apparel and accessories.

🍳 Free Monday Breakfast – Start every week off right with a company-provided breakfast.

💼 Training Provided – Bring your positive attitude — we’ll teach you everything you need to know!

🤝 Team Environment – Join a fun, supportive, and community-driven workplace that values teamwork and positivity.

📈 Growth Opportunities – We love to promote from within and offer annual performance-based raises.

🏖️ Paid Time Off – Recharge and take time for yourself.

❤️ Full Benefits Package for Full-Time Employees – Including Health, Dental & Vision Insurance, 401(k), and no-cost Life Insurance for all employees.

☕ On-Site Perks – Relax in our fully stocked breakroom, enjoy our casual dress code, and celebrate at our annual company-wide holiday party.

💰 Extra Perks – Opportunities to earn overtime during busy seasons and take part in our Holiday Bonus Program .

‼️ Please Note

• Must be able to pass a drug screening


• Full Time Shifts Available, Mon - Fri, 8am - 4pm or 9am - 5pm

📣 About CVG

Established in 2014, Constantly Varied Gear has grown rapidly to become a force in the women’s fitness sector. We are a socially conscious fitness apparel brand also offering fitness programming, a health and wellness podcast, and a community of badass supportive women. The CVG philosophy is that health is not one size fits all. Our team combines innovation and creativity to shout the message that all bodies are beautiful, worthy and deserving of celebration and love. We are passionate about what we do, we love to keep the good vibes flowing, and to pass that energy on to our customers and community!

Our loyal online community has over 84k members, and over 531k Facebook followers. You can learn more about our brand through our website and social channels:

• O ur Website:


• Our Facebook:


• Our Instagram:


• Our TikTok: