Help Desk Analyst II

Description We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry. Responsibilities: - Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively. - Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems. - Maintain detailed records of customer interactions and solutions using designated computer applications. - Configure and deploy hardware and software systems, ensuring compatibility and functionality. - Provide support for devices such as Apple products, Mac computers, and Android systems. - Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues. - Assist in managing configuration settings and deployments to optimize system performance. - Collaborate with team members to identify and implement improvements in service delivery. - Educate users on best practices for utilizing hardware and software efficiently. - Ensure compliance with company policies and procedures while delivering technical solutions. Requirements - Minimum of 1 year of experience in a help desk or technical support role. - Proficiency in troubleshooting and supporting computer hardware and software systems. - Familiarity with technologies such as Active Directory, Citrix, Cisco, and configuration management. - Experience with Apple devices, Mac computers, and Android systems. - Strong knowledge of Microsoft applications and operating systems. - Ability to manage deployments and maintain system configurations. - Excellent communication and problem-solving skills. - Commitment to providing outstanding customer service and technical assistance. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .