Part-Time LMS Coordinator

Company Description:

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all . Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

Under the general supervision of the Blackboard Administrator, the part-time LMS Coordinator provides administrative and technical support for our Blackboard learning management system. This position serves as a critical point of contact for faculty and students, helping to ensure smooth operation of the LMS system and positive user experiences.

The LMS Coordinator will respond to support inquiries, assist with course setup and troubleshooting, and provide guidance on the effective use of Blackboard tools and features. In addition, this position will provide backup support when the primary Blackboard Administrator is unavailable.

RESPONSIBILITIES:

• Provide technical support for Blackboard users, responding to inquiries in person and by email, chat, phone, and ticketing system.
• Help students learn and navigate the Blackboard learning management system, schedule training opportunities to acclimate students with online learning tools.
• Collaborate with the Blackboard Administrator on system maintenance tasks and testing new features and integrations.
• In partnership with the Blackboard Administrator, create, update, and maintain user guides, tutorials, training documentation and videos for students and faculty.
• Work closely with the IT Help Desk to escalate and resolve technical issues impacting students and faculty.
• Other tasks as assigned.

Requirements:

• Minimum one year of experience using Blackboard or similar academic LMS system as a student, faculty, or administrator.
• Basic technical troubleshooting skills to assist with login issues, system navigation, browser compatibility, and file upload errors.
• Basic knowledge of operating systems (Windows10/11/Apple OS), presentation software (Power Point, Google Slides) and online collaboration tools (Google Workspace, Zoom).
• Ability to prioritize and multitask especially during periods of high volume.
• Comfortable working independently as well as part of a team.
• Excellent written and verbal communication skills.
• Customer service orientation with a friendly and patient demeanor.
• Ability to manage time and tasks independently.

SUPERVISORY RESPONSIBILITY: None

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $25 per hour 18 hours per week, Monday-Friday
Benefits: No
Union: Non-Union
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY:

Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at [email protected] , the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

EQUAL OPPORTUNITY STATEMENT:

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.