IT Operations Professional 3

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis treatment and follow-up care empowering healthcare providers worldwide.

Job Title: IT Operations Professional 3

Location: Walpole MA 02032

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

High Level:

• Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.
• Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
• Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

Specifics:

• Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
• Complex IT problem solving and investigation of recurring IT issues
• Resolving on premise IT issues that may arise or be dispatched to your local location
• Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base
• Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
• You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language
• L1/L2 deep technical problem-solving capability in many facets of Information Technology
• Mid-Level Experience with End User Computing Datacenter Technologies and Networking
• You work effectively in global multi-cultural teams
• Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
• Bachelor s degree or equivalent experience required
• Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

Technical:

• Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
• Network diagnostics TCP/IP DHCP reservations console access and troubleshooting capability including VLAN knowledge
• Server configuration iLO setup vulnerability remediation
• Mobile Device troubleshooting and configuration (Android and IOS)
• Manufacturing facility devices (label printer handheld WIFI devices and instruments)
• Intune/Azure AD experience
• Identity management including multifactor authentication setup
• PC migration application installation and data copy
• Service NOW incident and request management

TekWissen Group is an equal opportunity employer supporting workforce diversity.