Director of Operations

Job Description

Job Description

Director of Operations

About the Role
Our client, an electronics manufacturer is seeking an experienced Director of Operations Manager to lead and optimize daily operations across customer service, manufacturing, and quality functions. This role is responsible for driving operational efficiency, supporting department leaders, improving processes, and ensuring the organization consistently meets customer expectations, quality standards, and business objectives. The ideal candidate is a hands-on leader with a strong manufacturing background, excellent problem-solving skills, and experience working in a fast-paced, small-company environment.

Key Responsibilities

• Provide leadership, guidance, and support to Customer Service, Manufacturing, and Quality department managers.
• Foster collaboration, accountability, and professional development across teams.
• Partner with department leaders to identify and eliminate operational bottlenecks while implementing continuous improvement initiatives.
• Develop and implement policies, procedures, and operational strategies that support company goals.
• Collaborate with managers to assess staffing needs, participate in recruiting efforts, and support hiring decisions.
• Assist with employee relations matters and help resolve workplace issues as needed.
• Serve as a key point of contact for customers regarding order status, quality concerns, and delivery performance.
• Provide recommendations and operational insights to senior leadership to improve efficiency, quality, and profitability.
• Manage vendor relationships and coordinate supply chain activities to ensure timely material availability.
• Analyze manufacturing and operational data to evaluate performance, improve productivity, and maintain job profitability.
• Serve as the primary administrator for customer portals and related systems.
• Support ERP-related initiatives, process improvements, and system enhancements.
• Participate in occasional Saturday coverage (approximately 6:00 AM – 12:00 PM).
• Perform additional operational and leadership duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Management, Operations, or a related field.
• 5+ years of experience in Operations Management, Production Management, Quality Management, or a similar leadership role.
• 8+ years of experience within a manufacturing environment.
• Experience working in a small to mid-sized manufacturing company (typically under 100 employees).
• Strong leadership, team-building, and communication skills.
• Proven ability to identify issues, implement solutions, and drive continuous improvement.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently and make sound decisions.
• Working knowledge of ISO 9001 quality systems and military specifications/standards.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Experience utilizing ERP systems for reporting, analysis, and operational decision-making.
• Experience with Microsoft Dynamics ERP is preferred.
• Previous involvement in ERP implementation or upgrade projects is a plu

. . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #ZIP