Business Operations Manager, Information Services

Overview

The Business Operations Manager, Information Services (IS) oversees financial planning, management, and coordination for all IS operating and capital budgets across multiple cost centers. The role manages and forecasts approximately $90M+ in operating budgets and $500K–$40M+ in capital budgets, partnering with project managers to ensure capital project financials and technology transitions are accurately planned and funded. Working closely with the CIO, IS leadership, Finance, and project teams, the manager provides financial insight to support decision-making and optimize IS resources in a complex, matrixed environment. The position handles highly confidential fiscal and employee data, summarizes monthly and annual spend, and prepares financial presentations for executive leadership. It also manages most requisitioning and contract administration, supports accrual planning with Finance, ensures invoices are paid, and improves financial processes, tools, and reporting.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• IS Operating Budget Management : Leads the annual operating budget development process for all IS cost centers in collaboration with IS leadership and Finance, covering approximately $90M+ in operating spend. Consolidates and reviews budget submissions, ensuring accuracy, alignment with strategic priorities, and adherence to institutional guidelines. Monitors budget performance throughout the year, analyzes variances, and recommends corrective actions.
• Capital Budget and Project Financial Support : Partners with IS project managers and portfolio leaders to develop, track, and forecast capital budgets for technology projects and initiatives, ranging from $500K to $40M+. Reviews business cases and project proposals for financial completeness and reasonableness. Monitors capital spend against plan, supports re-forecasting, and provides financial input into project prioritization and sequencing.
• New Technology Services and Transitions : Manages the operating and capital budget planning for new technology services and the transition or retirement of existing services. Works with technical and operational leaders to model total cost of ownership, transition costs, and ongoing run-rate impacts. Ensures that financial implications of technology changes are understood, planned, and incorporated into IS and institutional budgets.
• Financial Analysis, Forecasting, and Reporting : Develops and maintains financial models, forecasts, and dashboards to support IS leadership decision-making. Prepares regular and ad hoc reports on IS financial performance, including cost center performance, capital utilization, and project financial status. Summarizes monthly and annual spend and provides clear, concise narratives and recommendations for executive and non-financial stakeholders.
• Stakeholder Collaboration and Matrixed Coordination : Serves as a primary financial liaison between Information Services and Finance, Supply Chain, and other key departments. Collaborates effectively in a matrixed environment with IS leaders, project managers, and vendors to support contract financial review, cost allocation, and funding strategies. Provides guidance and education to IS managers on budgeting, forecasting, and financial management practices.
• Data, Systems, and Continuous Improvement : Utilizes institutional financial systems, project portfolio tools, and reporting platforms to manage and analyze IS financial data. Identifies opportunities to improve data quality, reporting efficiency, and financial transparency. Leads or participates in initiatives to streamline financial workflows and enhance the accuracy and timeliness of IS financial information.

Knowledge, Skills and Abilities

• Strong knowledge of budgeting, forecasting, and financial analysis principles, including operating and capital budgeting in a large, complex organization.
• Understanding of technology/IT financial concepts such as total cost of ownership, capital vs. operating expense, depreciation, and project-based accounting.
• Demonstrated ability to interpret and analyze financial data, identify trends and variances, and develop clear, actionable recommendations.
• Proficiency with financial and reporting systems and advanced skills in Microsoft Excel; familiarity with enterprise resource planning (ERP) and project portfolio management tools preferred.
• Ability to create clear, compelling financial presentations and reports for executive leadership and other stakeholders.
• Proven ability to work effectively in a matrixed environment, building strong relationships and coordinating across multiple departments and stakeholder groups.
• Strong organizational and project management skills, with the ability to juggle multiple priorities, manage competing deadlines, and support numerous concurrent initiatives.
• High level of attention to detail, accuracy, and follow-through, with a commitment to data integrity and quality.
• Ability to exercise sound judgment, maintain strict confidentiality, and appropriately handle highly confidential fiscal and employee data.
• Excellent written and verbal communication skills, with the ability to explain financial concepts to non-financial audiences.
• Continuous improvement mindset, with the ability to identify and implement process enhancements in budgeting and financial operations.

Minimum Job Qualifications

• Bachelor’s Degree in Business Administration, Finance, Accounting, or related field required.
• Minimum 5-7 years of progressively responsible experience in financial management, budgeting, or business operations required. Experience in information technology, healthcare, or other complex, matrixed environment preferred.
• Experience managing large operating and capital budgets and working with project managers on project financials required.
• Experience supporting technology or information services organizations preferred.
• Supervisory or team lead experience preferred.
• CPA, CMA, or relevant financial/IT financial management certification preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).