Senior Process Improvement Lead / temporary role

Job Description Summary

Reporting to the Vice President of Operational Excellence and Clinical Services, the Senior Project Manager, Operations Excellence is responsible for the project management of system-wide operational initiatives that support the advancement of South Shore Health’s strategic goals and priorities. Specific areas of focus in this temporary role include: • Lead work to help South Shore Health implement a Daily Management System - drive the design, rollout, and sustainment of a Daily Management System across clinical and operational departments, ensuring alignment with organizational goals. • Develop Standard Work — Create, refine, and maintain standard work for leaders and frontline teams, including huddles, visual boards, escalation pathways, and problem solving efforts. • Facilitate Daily Huddles — Coach leaders on effective daily huddle practices, ensuring consistent use of metrics, issue identification, and follow through. • Build Visual Management Tools — Design and implement visual boards and tiered escalation structures that support real time operational awareness. • Train Leaders and Staff — Deliver training, workshops, and one on one coaching to leaders at all levels to build capability in daily management, problem solving, and continuous improvement. • Monitor Performance Metrics — Track operational KPIs, analyze trends, and ensure teams use data to drive daily decision making and improvement.

Job Description

ESSENTIAL FUNCTIONS

• Concurrently manages several large-scale projects and oversees implementation and execution of project plans in partnership with key stakeholders.
• Conducts project intake and defines project scope, duration, resources and cost, as well as the best course of action/approach to achieve the project objectives.
• Documents current and future-state processes, develops and maintains project schedules, documents risks and assumptions, and oversees the development of operational workflows and implementation.
• Identifies and analyzes risks jeopardizing project timelines, deliverables and completion; escalates to key stakeholders and develops appropriate risk mitigation strategies.
• Incorporates key performance indicators such as worked hours per unit of service (WHPUOS), productivity, financial, and patient experience metrics to assess effectiveness of operational initiatives/projects implemented.
• Utilizes standard methods and tools for performance improvement and problem-solving (PDSA cycles, LEAN, rapid cycle improvements, etc.)
• Manages communications on a regular and timely basis, ensuring that all project participants are informed of project status, risks, escalations, and required actions; prepares summaries and project status reports for project stakeholders and executive leadership; may be called upon to present project portfolio to the executive team in partnership with executive sponsors.
• Coordinates post-project reviews to identify lessons learned following implementation and stabilization of projects.
• Develops and maintains effective relationships with project owners, operational and clinical leaders, IT, and other project stakeholders.
• Creates standard project intake form to facilitate appropriate use of resources, vet project requests and guide prioritization of work; creates standard monitoring tools, templates and reports to clearly summarize the progress of projects.
• Advances the organization’s approach to project management.
• Mentors and advises colleagues on project management tools and techniques, project management principles and best practices.

• Utilizes principles of Collaborative Just Culture and High Reliability.

JOB REQUIREMENTS

Minimum Education - Preferred

Bachelor's degree, master’s degree and/or PMP preferred

Minimum Work Experience

5-7 years project management experience managing complex projects from inception to completion. Previous healthcare experience strongly preferred.

Required additional Knowledge and Abilities

• Proven ability to lead complex projects including leading multidisciplinary teams and managing multiple, competing priorities simultaneously.
• Ability to lead and achieve support for change; builds consensus amongst diverse groups of stakeholders including leadership, clinical and operational teams; facilitates the spread of innovation.
• Ability to work independently and make sound decisions while meeting time sensitive deadlines.
• Proven ability to excel and achieve results in a team-oriented, matrixed environment.
• Superior organizational skills that keep projects and people on course; ability to oversee tasks delegated to others.
• Ability to think analytically and solve complex problems.
• Strong interpersonal, presentation and facilitation skills to communicate with and persuade a wide range of audiences.
• Excellent conflict resolution skills.
• Ability to present facts and recommendations effectively in oral and written form.
• Expert knowledge of project management, change management and process improvement techniques and tools.
• Experience in simulation and process flow analysis.
• Experience with business case preparation and cost benefit analysis.
• Strong knowledge of data collection and data analysis techniques.
• Ability to read, analyze, and interpret complex documents.
• Expertise in Microsoft Office Suite (Excel, Word, PowerPoint and Visio) and Microsoft SharePoint.
• Ability to analyze data and create visualizations in Microsoft Excel; familiarity and experience with other visualization tools such as Tableau or Power BI, preferred.
• Participates in continued learning and possesses a willingness and ability to learn and utilize new technology, tools and procedures.
• Functions as a change agent and facilitates the spread of innovation.