Associate career advisor

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 304

Pay Range: $49,800.00 - $74,600.00

Job Description

Associate Career Advisors provide foundational career support in a collaborative, holistic, student-centered way to promote career development. Associate Career Advisors adjust the type, length, and intensity of support based on student and alumni needs. Using technology, career advisors interact with students and alumni in one-on-one settings and develop tools and resources to help scale services. They act as stewards for carrying out WGU’s mission and strategic vision with a high level of commitment to efficiency and consistency.

Essential Functions and Responsibilities:

• Provides foundational career coaching to students and alumni that includes coaching on application documents, introductions to job search strategies, networking, interviews, and more through the center’s helpline.
• Supports learners by providing feedback on career marketing documents (resumes/cover letters), as well as subject matter expertise on the construction and usage of LinkedIn.
• Develops and maintains on-demand, self-service materials, and resources for diverse WGU learners that may include resources on general career education topics, monthly departmental, college and alumni blogs, and diversity resources.
• Responds with urgency to meet student needs and communicates professionally and respectfully with students, alumni and all other members of the WGU community.
• Conducts outreach and provides support to assigned students and alumni.
• Uses technology-based information and communication platforms to assist students and alumni with all areas of career development.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Seeks out educational and professional development opportunities using LinkedIn Learning, NACE, ACE, NCDA, and more.
• Responds with urgency to changing requirements, priorities, and short deadlines.
• Consistently exhibits WGU Leadership Principles.
• Performs other related duties as assigned.
  
  

Knowledge, Skill and Abilities:

• Knowledge of career development/career planning gained through career services in a university setting or recruiting experience.
• Excellent communication skills, particularly phone, email, and video/web cam.
• Ability to communicate clearly and effectively both orally and in writing; ability to communicate feedback in an encouraging manner.
• Proficient and comfortable with new technologies and modes of service delivery.
• Familiarity with employment trends and data.
• Ability to alter working hours to accommodate the needs of students and alumni.
• Familiarity with social media and blogging.
• Demonstrated knowledge of the business, IT, healthcare, and education industries.
• Posses the ability to increase student engagement in career counseling, coaching, and advising through a variety of formats including on-demand interactions, appointments, and self-service resources.
• Commitment to creating an inclusive environment, demonstrated experience working with a diverse group of constituents, students, alumni, faculty, and/or staff in a positive and effective manner.
• Assess incoming resumes for proper formatting, layout, sentence structure, and content construction.
• Ability to embrace change and comfortable working in a fast-paced environment, with demonstrated ability and comfort to handle multiple tasks and projects.
• Exemplifies WGU Leadership Principles. Associate Career Advisors must start all decisions with students in mind. They innovate as they drive results. They engage in ongoing learning, act with urgency and integrity on behalf of WGU, and take ownership of outcomes and strategies.
• Associate Career Advisors must inspire and develop students and earn the trust of students and colleagues at WGU.
  
  

Competencies:

Organizational Impact:

• Works to achieve operational targets within job areas that impact on the overall achievement of results for the job area.
  
  

Problem Solving & Decision Making:

• Responsible for employing minor changes in systems and processes to solve problems.
• Identifies, defines, and addresses problems that are not immediately evident but typically not complex. Issues generally are within the immediate job area and solved through prior experiences or standard procedures.
  
  

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain information or provide explanations and interpretation.
  
  

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree plus 1+ year undergraduate career services and/or recruiting experience, or equivalent.
• Knowledge of career development gained through career services in a university or recruiting environment.
• Excellent communication skills, particularly phone, email, and video/web cam.
• Proficient and comfortable with new technologies and modes of service delivery.
• Ability to alter working hours to accommodate the needs of student and alumni.
  
  

Preferred Qualifications:

• Master’s degree.
• 3+ years of experience in graduate university career services, business, IT, or healthcare recruiting.
• Knowledge of Salesforce, Handshake, Big Interview and/or other integrated career management and job database tools.
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Schedule:

• This role follows a Wednesday–Saturday schedule, working four 10-hour shifts from 10:00 AM to 8:00 PM MST.
  
  

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.