Staples is business to business. You’re what binds us together.
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.
Digital Program Management team is more than a traditional program management function. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. This includes responsibility for managing projects end-to-end through the planning, development, execution, and implementation stages. Overall, this role contributes to an organizational function that plays an important role in moving the organization forward by providing large-scale improvements across the business.
What you’ll be doing:
Delivers multiple business projects/programs of medium to large size that are highly complex, from planning to realization, with full responsibility and accountability for outcomes.
Organizes and tracks project details while communicating consistently with project stakeholders and cross-functional personnel.
Takes a lead role in program budgeting and financial oversight, focusing heavily on cross-program budget planning, estimating, and cost tracking. Collaborates with teams to forecast, assess, and reconcile costs, ensuring alignment with business objectives.
Partners closely with the Technology team (Software Development Services) and Agile Office Team, integrating budgetary analysis with development workflows and agile delivery metrics.
Develops, analyzes, and manages all touch points of the project plan, including scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact.
Clearly defines and documents requirements across teams ensuring feasibility, cost-to-deliver, and value to customer/business.
Leads large project teams by managing resource allocation, communicating vision and objectives, and providing technical insight.
Ensures approved business cases exist for executive-sponsored programs, and defines approach, scope, schedule, budget, risks, and deliverables for projects.
Partners with Product/Engineering/Business on RFI/RFP processes and ensures 3rd party vendor alignment.
Tracks and reports on key program metrics (e.g., financials, deliverables, KPIs) and facilitates executive-level governance (e.g., SteerCos).
Owns the project execution plan and business objectives, partnering with Engineering and/or Functional teams to translate strategy into execution.
Continuously builds capability via formal and informal learning opportunities.
Applies deep functional knowledge across departments (Marketing, Finance, Engineering, etc.) to align diverse stakeholders.
What you bring to the table:
Strong leadership, organizational, and communication skills (verbal and written).
Deep understanding of project estimating, financial planning, and cost management across large programs.
Experience leading complex initiatives across cross-functional, matrixed teams.
Ability to foster team collaboration and influence at all levels of the organization.
Analytical, problem-solving, and business process reengineering experience.
Ability to handle ambiguity and manage competing priorities under tight deadlines.
What’s needed- Basic Qualifications:
~ Bachelor’s Degree in Business Administration, Marketing, Finance, Computer Science, or a related field; or equivalent work experience.
~8+ years of experience in program/project management with proven success in both Agile and Waterfall environments.
~ Strong financial acumen with hands-on experience managing operational and program budgets.
~ Experience working with project sizing, effort estimation, and cost forecasting.
~ Experience leading cross-functional projects and influencing stakeholders at all levels.
What’s needed- Preferred Qualifications:
~ Master’s degree or equivalent experience.
~ Retail or eCommerce experience strongly preferred.
~10+ years of experience in enterprise project planning and coordination, with significant exposure to projects requiring integration of cross-functional solutions.
~6+ years’ experience using formal business process improvement methodologies.
We Offer:
~ Inclusive culture with associate-led Business Resource Groups
~22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
~ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!