Operations Support Coordinator (Andover)

Operations Support Coordinator

Location: Andover, MA (Hybrid)

Employment Type : Full-Time

About FootBridge

FootBridge is a specialized staffing firm that connects businesses with skilled professionals across a range of project-driven industries, including construction, manufacturing, energy, and industrial sectors. For over 25 years, we’ve partnered with clients to deliver contract, contract-to-hire, and direct hire staffing solutions that keep projects moving and teams performing at a high level.

We support a large population of contract employees nationwide, managing onboarding, compliance, payroll, and ongoing administrative processes to ensure a seamless experience for both our clients and workforce. Our team is focused on delivering the right talent quickly and efficiently, helping our clients meet deadlines, stay on budget, and drive successful outcomes.

About the Role

The Operations Support Coordinator plays a key role in supporting onboarding and compliance, while also assisting with day-to-day office operations. This position reports to the Onboarding & Office Manager and works closely with the Contractor Support Specialist and broader Support Team to ensure a seamless experience for all new hires and internal stakeholders. This position is full-time, in our Andover, MA location, with options for a flexible, hybrid work arrangement.

This is a collaborative, detail-oriented role with exposure to onboarding, payroll, billing, and general office operations. It’s a great opportunity for someone who enjoys working across functions and contributing to a fast-paced, team-driven environment.

Responsibilities

This role is primarily focused on onboarding and office operations, with additional responsibility supporting administrative and accounting functions across the team.

Onboarding & Compliance Support

· Create, organize, and maintain new hire folders and onboarding documentation

· Initiate E-Verify and support compliance with onboarding requirements

· Schedule and conduct ID verification video calls

· Prepare onboarding checklists and documentation for payroll processing

· Ensure all onboarding records are complete, accurate, and audit-ready

· Support records retention initiatives and related compliance projects

Office & Operational Support

· Answer and direct incoming phone calls and voicemails professionally

· Coordinate welcome package preparation and distribution

· Manage office and kitchen supply inventory; place orders as needed

· Provide day-to-day administrative and operational support to the Onboarding & Office Manager, including special projects

Administrative Payroll & Billing Support

· Assist with timesheet collection and tracking

· Upload invoices to client/vendor portals

· Provide general administrative support to payroll and billing functions as needed

Qualifications

· 1–3+ years of experience in administrative support, onboarding, operations, or a related field preferred

· Strong organizational skills and attention to detail

· Excellent written and verbal communication skills

· Professional phone presence and a customer-service mindset

· Ability to manage multiple priorities in a fast-paced environment

· High level of discretion when handling sensitive and confidential information

· Proficiency in Microsoft Office (Excel, Word, Outlook) and tools such as Adobe and DocuSign

What We Offer

FootBridge provides meaningful career opportunities, competitive compensation, and a supportive, team-oriented work environment that values accountability, transparency, integrity, and excellence.

Compensation & Benefits

· Salary range: $48,000 – $55,000 annually (or hourly equivalent for non-exempt employees), based on experience, skills, and qualifications

· Medical, dental, and vision insurance

· 401(k) plan

· Paid time off, including vacation/personal days and company holidays

· A day off to celebrate your birthday

Work Environment & Culture

· Hybrid work flexibility

· Collaborative, team-oriented environment

· Opportunities for cross-training and career growth within operations

· Company events and a strong, close-knit team culture

Ready to Join Us?

If you're passionate about supporting cross-functional teams and helping deliver an exceptional onboarding and administrative experience, we want to hear from you!