Chestnut Hill Front Desk Coordinator

Job Description

Job Description

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About us:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Culture:

We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being:

• Driven: We are goal-oriented and results focused
• Outgoing : We are passionate about our team and clients in everything we do
• Problem Solving: We are scrappy problem solvers considering every option
• Enthusiastic : We are warm and lead with positivity
• Self-Aware: We understand our impact on others
• Trustworthy: We are dependable and depended upon. We are strongest when we work together

Role:

Glowbar is seeking a Studio Guide

Responsibilities include (but are not limited to):

Care for clients:

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check-in and retail check-out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at-home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions

Care for our team:

• Provide feedback to management on progress and challenges, paired with suggestions
• Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
• Assist Management in daily studio tasks and projects
• Maintain front of studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through various means of communication
• Assist with social media on an as-needed basis
• Participate in events onsite/offsite

As a Studio Guide, you excel at and embody the below qualities:

• Dedication to helping people
• Exemplary team player
• An entrepreneurial and positive spirit
• Value honesty and integrity in the workplace
• Commitment to improving personal performance
• Professionalism and pride in your place of work
• Excellent communication skills
• Knowledge of how to market and bring existing and new clients coming back

Qualifications :

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
• Full-time requires 5 days of open availability, including both weekend days
• Part-time requires 3 days of open availability, including one weekend day
• Weekend only requires open availability Saturday and Sunday every week
• Must love hospitality and interacting with customers
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!

Working Conditions:

At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

• Frequent standing, walking, and movement throughout the entire shift
• Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies
• Climbing up and down stairs during shift operations
• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
• Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas
• Performing operational tasks such as restocking, organizing supplies, and light cleaning
• Required to work weekends, evenings and holiday to support our client demand

Perks we are really proud to offer:

Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include…

• Medical, dental and vision insurance largely paid for by Glowbar
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Short and Long Term Disability Insurance
• Life Insurance
• Commuter benefits
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Annual Glowbar Membership with 2 guest passes
• Employee discounts on retail product
• Community giveback
• Friends and family discounts
• Team member referral bonuses
• Career advancement and continuing education opportunities
• Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more

Comp: $16-17 per hour