Dispatcher

Job Description

Job Description

Description:

Primary responsibilities:

• Maintains the service technician, plumber and electrician schedules
• Schedules technician or plumber for service calls to maximum efficiency.
• Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.
• Maintains on-call schedule for service electrician and after-hours service procedures.
• Enters service calls, schedules calls, and generates call debriefing with electricians daily.
• Maintains customer database, ensuring complete, accurate, and updated entry of information
• Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
• Responds to electrician requests both by online and phone.
• Follows up and schedules preventative maintenance service appointments.
• Reviews completed service work orders for accuracy.
• Prepares invoices and timecards for processing.
• Participates in all company-sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
• Always maintains a professional image by:
• Following safety policies and procedures.
• Abiding by ALL standards of performance and code of ethics.
• Maintaining a courteous demeanor with all customers and associates.

Required knowledge, skills and abilities:

• Minimum two years of experience in related industry dispatch and coordination.
• Geographical knowledge of the service area and/or map reading skills.
• Advanced communication and customer service skills.
• Experience in using Microsoft Word and Excel.
• Valid driver’s license and a clean driving record.
• Ability to pass a background check and drug screen.