Director of Revenue Operations/Technology

We are seeking a strategic, client-focused, and technically adept Director of Revenue Operations and Technology to lead the design, implementation, and long-term management of a next-generation revenue accounting system. This leader will play a pivotal role in transforming the quote-to-cash (QTC) ecosystem , encompassing CRM, CPQ, CLM, billing, and revenue recognition systems.

As the primary representative for Revenue Accounting, the Director will co-lead this transformation with IT and cross-functional stakeholders , ensuring a seamless, integrated solution that balances scalability, customer experience, and accounting integrity. This is an individual contributor leadership role with broad influence—ideal for someone who thrives in fast-paced, high-growth environments, enjoys building from the ground up, and excels at connecting accounting, technology, and business outcomes.

Key Responsibilities

System Implementation & Design

• Lead end-to-end replacement of the revenue accounting system, defining requirements and workflows that optimize accuracy, automation, and customer experience.
• Co-lead program delivery with IT, ensuring alignment and accountability across functional and technical workstreams.
• Partner with IT, Revenue Accounting, FP&A, Commercial Operations, and external vendors to design scalable, compliant solutions.
• Oversee data migration, testing, and user acceptance to ensure integrity and readiness for go-live.
• Manage system integrators and vendors, driving quality design, documentation, and control adherence.

Quote-to-Cash & Systems Integration

• Represent Revenue Accounting in QTC process design, ensuring alignment with compliance, scalability, and customer experience.
• Collaborate across CRM, CPQ, CLM, billing, and revenue recognition workstreams for unified, efficient processes.
• Identify and implement automation and process improvements to enhance visibility and operational efficiency.

Ongoing Ownership & Optimization

• Own post-implementation operations, including system close execution, maintenance, and enhancements.
• Govern change control and maintain SOX compliance in partnership with IT.
• Monitor performance metrics and champion continuous improvement for accuracy and scalability.

Leadership & Collaboration

• Act as trusted advisor for Revenue Accounting in system and process transformation.
• Mentor matrixed and junior team members to strengthen technical and functional capabilities.
• Build strong relationships across Finance, IT, and Operations to ensure transparency and timely issue resolution.
• Communicate effectively with executives, translating technical details into business implications.

Qualifications

Required

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field.
• 10+ years of progressive experience in accounting systems, revenue operations, or ERP/revenue automation.
• Deep understanding of ASC 606 and complex revenue models (hardware, software, services).
• Proven success leading large-scale system implementations and cross-functional transformations.
• Strong client-centric mindset and ability to design processes balancing customer experience and operational needs.
• Excellent communication and stakeholder management skills.
• Self-starter with ability to lead through influence in matrixed environments.

Preferred

• CPA or Chartered Accountant designation.
• Big 4 experience and/or multinational public company exposure with complex revenue arrangements.
• Hands-on experience with ERP, billing, and revenue automation tools (SAP BRIM, Zuora, NetSuite ARM, Oracle RM).
• Experience integrating CRM, CPQ, CLM, and billing systems in SaaS or technology environments.

Success Profile

The ideal candidate is:

• Strategic & hands-on — designs future-state architecture while managing execution details.
• Technically strong — understands how accounting rules, systems, and data interconnect.
• Client- and business-oriented — creates processes that enhance efficiency and customer experience.
• Collaborative & influential — builds trust across Finance, IT, and Operations.
• Execution-driven — delivers results with discipline, accountability, and quality.