Field Service Engineer - Web Handling & Tension Control

Job Description

Job Description

Field Service Engineer – Web Handling & Tension Control

Responsibilities

• Provide hands-on field service support for industrial automation , controls systems , variable frequency drives , and manufacturing equipment in customer production environments.
• Troubleshoot, configure, and support Rockwell Automation platforms, including Studio 5000 , Logix Designer , ControlLogix , and CompactLogix .
• Perform diagnostics and adjustments for PLC programming , ladder logic , HMI systems , FactoryTalk View SE / ME , alarm handling, and operator interface issues.
• Configure, troubleshoot, and commission PowerFlex variable frequency drives , including PowerFlex 525 , PowerFlex 753 , and PowerFlex 755 drives.
• Support industrial networks , including IP addressing , switch configuration , EtherNet/IP communication , and basic network diagnostics.
• Troubleshoot tension control systems , including open-loop taper tension , closed-loop feedback , dancer-position control , load cell control , and cascade control .
• Diagnose and tune center winder , center unwind , surface winder , driven roll , web handling , and sectional drive applications.
• Perform PID loop tuning , including proportional gain adjustment, integral windup correction, derivative filtering, and loop oscillation troubleshooting.
• Read and interpret electrical schematics , control drawings , machine documentation, and field wiring diagrams to resolve equipment issues.
• Complete motor and electrical diagnostics, including motor testing , megger testing , encoder verification , analog signal wiring , and electrical panel troubleshooting .
• Communicate technical findings clearly with customers and prepare accurate, professional field service reports .

Qualifications

• Associate degree or higher in Electrical Technology , Controls Engineering , Automation Engineering , or a related technical field; equivalent hands-on experience may be considered.
• 2+ years of hands-on field service experience in industrial automation , controls , drives , or manufacturing equipment support .
• Experience with Rockwell Automation platforms , including Studio 5000 , Logix Designer , ControlLogix , and CompactLogix .
• Working knowledge of PLC programming languages , including ladder logic ; experience with FBD , SFC , or structured text is a plus.
• Experience configuring and troubleshooting PowerFlex variable frequency drives , especially PowerFlex 525 , 753 , and 755 series.
• Familiarity with FactoryTalk View SE / ME , HMI troubleshooting , alarm handling, and operator interface support.
• Knowledge of industrial networks , including IP addressing , switch configuration , EtherNet/IP communication , and basic network diagnostics.
• Understanding of tension control theory , including open-loop taper tension , closed-loop feedback , dancer-position control , load cell control , and cascade control .
• Experience with load cells , signal conditioning , amplifier calibration , K-factor geometry , and tension feedback scaling .
• Experience with dancer roll systems , including position feedback, speed trim, torque feedback, pneumatic dancer systems, and loop stability.
• Ability to troubleshoot center winder , center unwind , surface winder , driven roll , web handling , and sectional drive applications .
• Knowledge of PID loop tuning , including proportional gain, integral windup, derivative filtering, and loop oscillation troubleshooting.
• Ability to read and interpret electrical schematics , control drawings , machine documentation, and field wiring diagrams.
• Experience with motor testing , megger testing , encoder verification , analog signal wiring , and electrical panel troubleshooting .
• Strong customer communication skills with the ability to write professional field reports and explain technical issues clearly.
• Valid driver’s license and ability to travel up to 75%.
• Ability to pass required background check and drug screening.
• Authorization to work in the applicable jurisdiction.

Preferred Experience

• Experience with FactoryTalk Historian , FactoryTalk AssetCentre , or industrial data logging systems .
• Experience with DriveTools SP or Connected Components Workbench .
• Experience with Kinetix servo drives and basic axis configuration.
• Experience supporting wire and cable lines , including pay-off, capstan, accumulator, take-up, line speed synchronization, and tension control.
• Experience with paper and converting equipment , including unwind/rewind stands, nip control, tension zones, and web guiding.
• Experience with plastics extrusion lines , haul-off systems, pelletizers, winders, unwinders, melt pressure coordination, and product diameter control.
• Experience with textile equipment , including warpers, knitting machines, stenter frames, creel tensioning, and fabric tension control.
• Experience using CMMS or service ticketing platforms such as SAP , ServiceMax , or similar systems.
• Knowledge of safety circuit commissioning , safety relays , STO wiring , and machine safety practices .

Important Bold Keywords

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