Digital Site Merchandising Sr Manager, Housewares & More

Overview

Lead Product Merchandising strategy and implementation for Housewares & More vertical. Responsible for defining the best in class online shopping experience and strategy that aligns with business objectives and customer needs. The ideal candidate will be innovative, enthusiastic, and customer-focused with strong judgment, creative problem-solving skills, technical ability, and experience leading teams and working cross-functionally. This is an opportunity to advocate for customer needs and serve as the go-to person for insights on vertical customer experience perspectives.

Base pay range

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$149,000.00/yr - $161,000.00/yr

Compensation notes : The salary range for this position is $149,000-161,000. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package. This position is a hybrid in-office role that works out of our Headquarters in Boston, MA (not virtual/remote). 4 days in office / 1 day WFH.

What You’ll Do

• Define, design and drive a best-in-class customer shopping experience for your product categories.
• Analyze site metrics, customer research, competitors and related data to identify opportunities to improve the customer experience.
• Develop and manage execution of roadmaps for your vertical in collaboration with cross-functional stakeholders, driving impact for product categories.
• Manage, coach, and develop a team.
• Drive improvements to the customer and shopping experience through strategic tests and cross-functional projects that improve the customer experience and drive conversion and revenue growth.
• Define content strategy and develop/test inspirational, educational, and effective landing pages.
• Collaborate with Technology and Commercial teams to represent customer and category requirements, drive project completion, and ensure a cohesive customer experience across touch points.
• Communicate findings and results with senior leaders, acting as a member of the broader team within your vertical and advocating for the end-to-end customer experience, synthesizing multiple viewpoints into a coherent action plan.

What You’ll Need

• 7+ years of experience or 1+ years post MBA preferred.
• 2+ years management experience preferred.
• Bachelor's Degree required.
• Passion for and experience improving customer outcomes through enhanced features and/or digital experiences; preferably in ecommerce.
• Strong analytical skills; ability to extract insights from large and varied data sets to inform strategy and decision-making.
• Excellent communication, leadership, and culture-building skills.
• Organized, process-oriented, strategic problem solver with the ability to multitask in a fast-paced, entrepreneurial environment, with a bias for customer-focused innovation.
• Ability to think outside the box, challenge the status quo, and fairly evaluate all possible solutions when making strategic decisions.
• Ability to quickly learn technical tools to coach and develop your team.

About Wayfair

Wayfair is one of the world’s largest online destinations for the home. We are committed to equal opportunity and value diverse perspectives. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other legally protected characteristic. Personal data is processed in accordance with our Candidate Privacy Notice. If you have questions or wish to exercise rights under privacy laws, contact [email protected].

Note: This description reflects the responsibilities and requirements of the role without unrelated content or references to other job postings.

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