Hotel Sales Coordinator / Front Desk Agent - New Bedford Harbor Hotel

Welcome to Lafrance Hospitality and New Bedford Harbor Hotel!

We are looking for a dynamic, detail-oriented Full-Time Sales Coordinator / Front Desk Agent to join our team at New Bedford Harbor Hote l. This dual function role is perfect for a hospitality professional who enjoys the energy of the front desk but also has a passion for the strategic side of sales.

As the primary point of contact for our guests and clients, you will play a crucial role in delivering exceptional service while supporting our sales department in driving revenue and managing group business. If you are a multitasking pro with a "guest-first" attitude and a desire to grow into hotel sales management, we want you on our team!

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests and clients while working in both positions.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted and fulfilled, with accurate information is recorded.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Sell and coordinate bookings for all market segments.
• Maintain an accurate Sales System.
• Prepare contracts and proposals while overseeing payments.
• Records and files all correspondence for easy retrieval.
• Responds to telephone inquiries regarding hotel availability, quoting established group rates and assisting in overall business growth.
• Provides weekly reports to necessary departments regarding upcoming scheduled events and hotel needs.
• Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.
• Effectively communicates with all hotel departments on sales and client needs.

Pay: $18.00 - $22.00 Per Hour

Shift: Flexible schedule

Job: Full -Time

keywords: HOTEL, sales, Hotel Sales, Sales Coordinator, Front Desk, Agent, guest services

Requirements

• Prior hotel experience 1-2 years
• Position is on site
• Detail-oriented with excellent interpersonal and communication skills
• Flexibility to work a variety of shifts
• Ability to meet one-on-one with clients
• Prior sales experience is not necessary but would be beneficial

Benefits

• PTO & 401K
• Health & Dental
• Brand Wide Room Discounts
• Company Wide Room Discount Program
• 90 day Review & Annual Review Program
• Extensive Room for Growth
• Paid Training