Program Coordinator

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

About InnovateUS
InnovateUS delivers training to public professionals in AI data and innovation skills. With partnerships in more than 30 states and cities and over 120000 learners InnovateUS is the nations fastest-growing effort to build capacity in the state and local workforce.

About the Role

This is a The Program Coordinator plays a crucial role in helping InnovateUS achieve its mission of improving lives by enabling public professionals to deliver more effective and equitable policies and services through upskilling. Were looking for someone with strong writing and organizational skillsand a passion for public service digital communications and lifelong learningto lead day-to-day communications with learners and partners. This is an execution-focused role: youll write post edit organize and connect people and information across our growing network of learners and partners.

Minimum Qualifications

• 24 years of hands-on experience producing and managing digital communications preferably in education public service or mission-driven organizations.
• Experience working in or with government agencies or other public-sector organizations is preferred.
• Strong writing editing and verbal communication skills.
• Proficiency with Generative AI tools for drafting summarizing and content creation.
• Experience using Canva Google Workspace Trello Slack and Airtable.
• Experience with WordPress MailChimp and JotForm (or similar communications tools).
• Comfort gathering and interpreting data to produce simple reports dashboards or engagement summaries.
• Excellent organizational skills and attention to detail; ability to manage multiple deadlines.
• Demonstrated ability to work independently and collaboratively within a distributed team.
• Experience in program coordination project management operations customer service or technical support is a plus.
• Familiarity with email marketing CMS platforms and social media is a plus.

Key Responsibilities

Learner communications outreach and support (45%):

• Draft and send learner and partner emails using MailChimp and other communications tools.
• Respond promptly to learner and partner inquiries including support for participants in the InnovateUS Google Certificate program.
• Prepare and send regular updates and summaries to government and program partners
• Support the planning promotion and organization of events and workshops.

Program Partner Engagement (25%):

• Create and format newsletters announcements and workshop promotions.
• Write edit and coordinate publication of newsletters blog posts and articles in collaboration with subject-matter experts and designers.
• Proof update and maintain accurate up-to-date materials across InnovateUS platforms.
  Work closely with program design and data teams to ensure consistent voice brand identity and communications quality.

Tracking and Reporting(15%):

• Maintain and update contact lists mailing lists and CRM databases.
• Collect and analyze data to identify trends and prepare reports slide decks and dashboards summarizing program activity.
• Keep project timelines and communications deliverables on schedule.

Project Operations/Website and Social Media Updates (15%):

• Post and update content on the InnovateUS website and social media channels especially LinkedIn.
• Coordinate with designers to create visuals flyers and other digital assets for communications.
• Write and publish original essays articles and podcasts highlighting insights from InnovateUS courses workshops and partners and contribute articles for external media outlets

Additional Information:

This is a fixed term appointment with the possibility of renewal based off of continuing external funding

Interested in Applying

If this role sounds like a fit for you we encourage you to applyeven if you dont meet every qualification listed.

To apply please send your resume cover letter writing and/or project samples.

For more about InnovateUS visit our website or explore our current work.
InnovateUS is a project of the GovLab and affiliated with the Burnes Center for Social Change at Northeastern University.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement- as well as commuting & transportation. Visit for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Required Experience:

IC