Site Supervisor

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the GRIT Program

The GRIT program by the Mental Health Association (MHA) offers residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. GRIT provides a structured, supportive environment focused on recovery, personal growth, and long-term stability.

Residents engage in individualized counseling, recovery-focused programming, and community activities like education, job training, or employment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources.

A skilled, multidisciplinary team works closely with each resident to build a strong foundation for recovery and create personalized aftercare plans for a successful return to the community.

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Position Summary

The Shift Supervisor position at the GRIT COE RRS programs serves as a peer leader and mentor within the recovery services program, providing direct support to residents in recovery and offering guidance and oversight to the Recovery Specialist (RS) team. The Shift Supervisor oversees daily operations of the recovery program by providing leadership to staff, monitoring adherence to program policies, and responding to critical needs and emergencies. The Shift Supervisor also acts as a liaison between staff and leadership, maintains accurate documentation, and supports the therapeutic goals of the program. The person in this position is responsible for promoting recovery principles, modeling wellness, supporting individuals and ensuring a safe and structured environment for program participants and the staff team.

Pay Rate: $21 an hour

Open Shift: Monday through Friday 10am-6pm (40h)

Key Responsibilities

• Provide training, onboarding, and ongoing support to RS staff; monitor performance and provide feedback to the Supervisor and Program Director.
• Monitor completion and quality of daily Service Notes and RS tasks, including resident financials and program sharps, ensuring compliance and accuracy.
• Assist the Supervisor with scheduling, staff coverage coordination, supervision meetings, and co-facilitating mandatory monthly RS meetings.
• Participate in the admissions process by leading engagement and orientation for new residents.
• Support residents through crisis de-escalation, incident report completion, UDS preparation, and attendance at monthly treatment team meetings.
• Organize activities, outings, recovery groups, educational workshops, and community engagement opportunities to promote resident growth.
• Provide hands-on support with appointments, transportation coordination, goal planning, transition, and aftercare preparation.
• Maintain required tracking systems (including drills), communicate effectively with team members regarding resident progress, and uphold program policies, confidentiality, and ethical standards.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Demonstrated ability to lead a team, work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team

• Good oral, written, computer, and organizational skills
• Demonstrated ability to adapt to the changing needs of the program participants
• Strong interpersonal skills, patience, caring, and compassion
• Must be at least eighteen years old
• High school diploma or equivalent (GED).
• At least one year of applicable experience in the program environment is preferred. Experience with individuals with substance use and/or mental health challenges preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21 an hour