Case Manager GRMDC, 32 Hours (Days)

POSITION SUMMARY :

Performs a variety of high-level nursing case management services through the development and use of community nursing practice standards. Activities include conducting a comprehensive nursing assessment, history and physical, developing and reassessing a plan of care which addresses the physical and psycho-social needs of the adult and family, patient/family education and coordination of care and services across various sites of care. The Nurse Case Manager assists in the development, implementation, evaluation and revision of the case management model of care and program. Ensures that desired patient outcomes are achieved and that variances from established best practices are evaluated and addressed as necessary.

Position: Case Manager GRMDC

Department: Roslindale Med and Dental Ctr

Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Patient Care

• Delivers direct patient care via in person clinical visits, as required.

• Utilizes telephone triage to evaluate patient care issues. Identifies actual and/or potential illness or change in condition which may impact the care plan. Makes recommendations to address identified problems.

• Provides proven methodologies and recommendations for successful implementation of the care plan. Implements a care plan which may include:

• care coordination to support delivery of medical, psychosocial care and associated care plans, activities of daily living, legal, financial management, etc.

• education regarding the health care delivery and reimbursement systems, prescription drug cost management, health & wellness programs, long term care insurance, health care proxy, asset and legal management, government, community agencies, public & private organizations, hiring through private entities, etc.

• advocacy to ensure the patients safety, physical, psycho-emotional legal & financial well-being, to support care-giving & quality of life goals, navigate the healthcare delivery system, obtain third party reimbursement for covered goods and services, etc.

• assessment and monitoring of care being delivered to the patient and provision of recommendations to the patient and/or their representative regarding the advisability of the need to modify care, the care plan, providers and/or vendors, as necessary and appropriate

• consultation and/or conferencing with the Patient & their formal, informal caregivers, family, significant others, representatives to assess issues, consolidate information, coordinate planning and care delivery with and for the patient

• Ensure safe and appropriate transitions of care from one site to another using effective written and verbal communication skills and expert knowledge of community and care resources

• Participates in the development, implementation, evaluation, and revision of the nursing case management program in the community center.

Patient Education & Support

• Communicates with patients, their representative and/or providers to effectively implement plans and provide appropriate expertise and information regarding ongoing eldercare care management issues and services.

• Facilitates problem solving and decision-making by providing guidance and support to the patient, family members, acute care providers and community health care provider around the prognosis and course of care in the acute care and community setting.

Program Management & Administration

• Collaborates with administration, physicians and other colleagues in Family Medicine to develop, revise and update critical paths as well as support the development of specific standards.

• Evaluates available financial variance and quality improvement data to determine the appropriate areas of focus for the nursing case management model and program. Assists in the development and monitoring of financial goals for targeted case managed patients. Assists in the planning and implementation of strategies to optimize reimbursement of services.

• Develops professional relationships with the community through effective networking and professional service which fosters a positive public image for the Family Medicine Service and Boston Medical Center.

• Contributes to the education of nursing students and other health care disciplines with primary focus on community nursing and case manager role.

• Expands ambulatory nurse practice base by utilizing, demonstrating, and conducting nursing research to maximize high quality, cost effective patient outcomes. Performs ongoing evaluation of case management program outcomes and identifies opportunities for improvement.

Professional Development

• Identifies own learning needs and assumes responsibility for maintaining current knowledge, competency, and expertise in area of specialty.

• Completes annual mandatory educational requirements, departmental/specialty competencies, and maintains appropriate credential status.

General:

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.

• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department’s and the hospital’s goals.

• Follows established hospital infection control and safety procedures.

• Performs other duties as needed.

JOB REQUIREMENTS

EDUCATION:

• Graduate of an accredited nursing program is required;

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

• Requires a license to practice professional nursing as a registered nurse in the Commonwealth of Massachusetts.

EXPERIENCE:

• Requires 1-2 years experience as an RN functioning in a model of care delivery system that included case management.

KNOWLEDGE AND SKILLS:

• Must be self-directed, a self-starter.

• Requires analytic ability to solve clinical nursing issues.

• Requires organizational skills to set priorities and efficiently complete assigned workload.

• Requires physical ability to meet core job responsibilities in accordance with practice setting demands for the patient populations regularly served.

• Requires ability to manage stress due to critical patient care issues, changing organizational climate, and staffing issues.

• Requires effective verbal and written communication skills appropriate to the patient populations served.

• Ability to apply principles of adult learning to provide educate to staff, patients and families.

• Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the medical center is preferred.

• Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers as well as experience with electronic medical records (EPIC).

Clinical Care & Patient Management

• Provide nursing assessments, medication management support, education, and follow‑up for patients receiving MAT
• Conduct intake assessments including substance use history, withdrawal screenings (e.g., COWS, CIWA), vitals, and readiness-for-change evaluation.
• Monitor patient response to medications, adherence, and side effects; escalate concerns to prescribers promptly.
• Perform urine drug screens, oral swabs, and other monitoring procedures following clinic protocols.
• Support safe induction and stabilization for patients starting buprenorphine or naltrexone.

Care Coordination & Case Management

• Coordinate care with primary care providers, behavioral health, social work, pharmacy, and external treatment programs
• Develop individualized care plans focusing on recovery goals, barriers to care, and social determinants of health.
• Provide referrals to counseling, psychiatry, recovery support programs, and community-based harm‑reduction services.
• Facilitate transitions of care following ED visits, overdoses, detox admission, or hospitalization.

Patient Education & Support

• Deliver trauma‑informed, stigma‑free patient education on overdose prevention, MAT options, naloxone use, safer practices, and recovery strategies.
• Support patient engagement and retention through motivational interviewing and supportive coaching.
• Assist with crisis intervention and stabilization, including linking patients to urgent behavioral health services when needed.

Program Operations

• Maintain accurate, timely documentation in the electronic medical record according to regulatory and billing standards.
• Track patient outcomes, panel metrics, program engagement, and quality indicators (e.g., retention, refill compliance).
• Participate in multidisciplinary huddles, team meetings, and continuous quality improvement activities.
• Help develop and refine workflows, protocols, and educational materials to support program growth.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.