Assistant Store Manager - Concord

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee‑making skills and to deliver a top‑rate experience to our customers.

• Competitive salary!
• Fun work environment!
• Great operating hours that support a work life balance (no late nights)!
• Paid time off and training!
• Open opportunities to develop!
• Three Holidays: Thanksgiving, Christmas, Your Birthday!
• Rich benefits!
• Free coffee and food on shift!
• Staff discount program!

Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

• Build and retain a great team
• Offer friendly service and excellent speed of service and queue management
• Provide 1st class standards
• Manage the business

The critical role we play is by delivering a World Class Brand through:

• Being a Custodian of the Caffè Nero Culture
• Being a Brand Ambassador
• Being a Business Manager

• Prior Shift Leader or Assistant Manager experience
• Creating an exceptional Customer Service environment
• Recruitment and team development, creating an environment of community and collective success
• Achievement of planned business and financial targets
• Motivating and inspiring your team to perform at their best
• Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
• Run the store in the absence of the Store Manager
• Performs any additional store tasks, as needed
• Has fun!
• Ability to move or lift up to 70 pounds
• Standing on your feet for the majority of the shift
• Job Type: Full‑time

Details

Location: Concord, MA

Salary: Based on experience

Closes: December 31st, 2026

Reference: asm-concord

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For more information, visit our careers page or contact the local hiring manager. This role is open to qualified candidates; please ensure you meet the necessary legal requirements.