Director of Quality

Director of Quality

Program & Location: Administration Office, New Bedford, MA
Education: Bachelor’s degree required in human services, health care field, management, business, or other related field
Pay Range: $70,200 - $110,011 annually (Education & experience dependent)
Status: Full Time, Monday to Friday, 9am-5:30pm

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Company paid CEU Trainings w/ Education days to complete CEU's
• Free meals at select programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Director of Quality Requirements

• Excellent analytical and leadership skills
• Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Must have the ability to work with others in cooperative and collaborative manner
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations

Director of Quality Duties & Responsibilities

• Lead the design and implementation of organization-wide process improvement initiatives to enhance efficiency, consistency, and service delivery
• Establish and monitor systems to ensure operational reliability, workflow standardization, and reduced variability across programs
• Identify process breakdowns and system gaps and lead corrective actions to improve performance and sustainability
• Apply structured improvement methodologies (e.g., PDSA, Lean) to address operational challenges
• Develop and manage organizational performance frameworks, including KPIs, scorecards, and reporting structures
• Monitor performance trends across programs and ensure timely identification of risks and improvement opportunities
• Facilitate regular performance review processes with program leadership to drive accountability and results
• Oversee the development and execution of the organization’s annual quality plan, ensuring alignment with strategic priorities and regulatory expectations
• Monitor progress against quality plan goals and adjust strategies as needed
• Lead regularly scheduled meetings with program leadership to review performance data, track improvement efforts, and support implementation of action plans
• Oversee development and delivery of reporting and analytics to support operational decision-making and performance improvement
• Ensure dashboards and reports provide clear, actionable insights aligned with organizational priorities
• Standardize metrics, definitions, and reporting methodologies across departments
• Ensure alignment and reliability of data across EHR, HRIS, financial, and operational systems
• Partner with HIS and IT leadership to ensure systems support workflows, data accuracy, and reporting needs
• Identify and address gaps in data flow, system integration, and reporting infrastructure

• Partner with clinical, operational, and administrative leaders to align process improvement and performance goals

• Serve as a key advisor to executive leadership on system performance, operational risks, and improvement strategies

• Promote a culture of continuous improvement, accountability, and data-driven decision-making

• Directly supervise quality and compliance staff, ensuring alignment of performance, regulatory, and improvement activities across programs

Director of Quality Qualifications

• Bachelors/Master’s degree required in Public Health, Healthcare Administration, Business Analytics, Data Science, Health Informatics, or related field
• 3-5 years of experience in healthcare performance management, process improvement, or analytics
• Demonstrated experience leading organization-wide process improvement and performance initiatives
• Experience working across multi-system environments