Front Desk Receptionist

FRONT DESK RECEPTIONIST

Full-Time | $20/hr + Bonus and Benefits Package

Hanover, MA (On-Site Only)

Our Mission:

At Powell Studio, we transform lives through elevated aesthetic and wellness experiences rooted in science, integrity, and impact. We guide clients toward optimized beauty, energy, and longevity by combining the art of aesthetics with the power of cellular health.

Our Vision:

To be the most trusted destination for holistic transformation — where beauty meets biology, providers evolve into industry leaders, and every service reflects a commitment to optimal outcomes, education, and empowerment.

Our Core Values:

Client-Centered Excellence: We deliver remarkable results and unmatched service by treating every client like family.

Transformation Over Trend: We value sustainable results over quick fixes, educating and empowering our clients to make informed decisions.

Integrity + Expertise: We honor the science, never cut corners, and operate with professionalism, honesty, and clinical rigor.

Elevate & Evolve: We invest in continuous learning, team growth, and innovation to stay at the forefront of aesthetics and wellness.

Collaboration + Culture: We show up for each other. Team wins are celebrated, ideas are welcomed, and every team member is seen and valued.

Wellness as a Lifestyle: We believe providers must embody the energy and confidence we help our clients create. Self-care is not optional — it’s our standard.

ABOUT POWELL STUDIO:

Powell Studio is a premier boutique destination for beauty, wellness, and professional training, located in the aesthetic mecca of Hanover, Massachusetts. We house two powerhouse divisions under one roof:

Powell Studio Beauty + Wellness – Delivering advanced aesthetic and wellness services that optimize health, energy, and longevity.

Powell Studio Academy – Equipping top-tier providers with expert aesthetic and business training to elevate their careers.

We’re also home to the Powell Performance Program and the PS with Jenn podcast — a growing movement built on transformation, education, and impact.

HOURS OF OPERATION:

Tuesday: 9:30 AM – 4:00 PM

Wednesday: 9:30 AM – 8:00 PM

Thursday: 9:30 AM – 8:00 PM

Friday: 9:30 AM – 4:00 PM

POSITION SCHEDULE:

Tuesday–Friday, Full-Time (Office Hours Above)

ABOUT THE ROLE:

As the Front Desk Coordinator, you will serve as the face and heartbeat of our practice, providing a seamless, welcoming experience for every client from the moment they call to the moment they leave. In this dynamic role, you will support the day-to-day front desk operations, lead by example in hospitality, and ensure our administrative systems

run smoothly. You’ll confidently guide client inquiries, book appointments and procedures, and champion the use of our CRM system (Zenoti) and payment

collection systems. With a keen eye for detail and a passion for exceptional service, you’ll also contribute to our social media presence, helping to communicate our values and

connect with our growing community. This role requires a leader who builds trust, fosters strong relationships, and leads with both confidence and influence, creating a front desk

experience that reflects the highest standards of care and connection.

CORE RESPONSIBILITIES:

Leadership & Team Influence

• Lead by example, setting the tone for professionalism, energy, and client experience
• Build trust and strong working relationships across the team
• Provide guidance, support, and real-time coaching to front desk staff
• Take ownership of front desk performance, identifying opportunities for improvement and implementing solutions
• Foster a positive, accountable, and high-performing team environment

Client Experience & Hospitality

• Greet all clients and visitors with warmth and professionalism
• Ensure a welcoming and comfortable front office environment
• Provide VIP-level service throughout the client journey

Scheduling & Communication

• Answer phone calls, emails, and online inquiries promptly and effectively, and with confidence
• Schedule consultations, appointments, and procedures accurately
• Confirm upcoming appointments and manage cancellations or rescheduling
• Confidently guide clients through services, availability, and next steps

Administrative & Front Desk Operations

• Supervise daily front desk workflows and ensure smooth check-in/check-out processes
• Maintain and update client records using the EMR system with accuracy and confidence
• Process payments and ensure proper documentation of charges and collections

Technology System Proficiency

• Champion the use of EMR and practice management systems
• Monitor system updates and support staff with troubleshooting or training needs

Marketing & Practice Support

• Assist in implementing and supporting social media and digital marketing efforts
• Collaborate with team members to promote services, events, or special offers
• Support occasional administrative tasks, such as supply ordering or reporting

Compliance & Professionalism

• Maintain client confidentiality and adhere to HIPAA and office protocols
• Ensure all front desk procedures meet quality, compliance, and brand standards

THE RIGHT FIT:

• A quick learner with strong problem-solving and critical thinking skills - someone who takes initiative and approaches challenges with confidence and flexibility
• Customer-service oriented with ability to quickly establish rapport with and build trust with clients
• Confident communicator who can educate, guide and reassure clients throughout their experience
• Obsessively motivated, reliable, and resourceful team player
• Has an aptitude for or ability to quickly master communication around aesthetic procedures with confidence and clarity
• Superior organizational skills, follow-through skills and attention to detail
• Able to anticipate needs and think ahead with confidence in decision-making
• Excellent sales skills with the ability to confidently upsell by adding value and converting clients to appropriate treatments
• Naturally influential leader who earns respect through actions, not just title
• Emotionally intelligent with the ability to read situations and respond appropriately
• Committed to developing others and elevating team performance
• Leads with a service mindset while maintaining strong boundaries and accountability

REQUIREMENTS:

• Professional, confidential and mature demeanor with a polished, presentable appearance
• Well-rounded and able to quickly learn practice operations, technology, social media and other applicable duties
• Ability to set the tone for the practice with confidence, professionalism and grace
• Ability to remain calm, confident, and courteous under pressure
• 2+ years of front desk, receptionist, or customer service experience (medical or wellness setting preferred)
• Excellent customer service skills with outstanding phone, written and verbal communication skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and/or Google Workspace tools
• Comfortable handling payments and basic billing procedures
• Ability to remain calm and courteous under pressure
• High level of attention to detail and accuracy
• Strong sense of accountability and initiative
• Positive and upbeat personality

COMPENSATION & BENEFITS:

• $20/hour paid biweekly
• Monthly Bonus: Unlock Earning Potential Beyond Your Base Pay: Through our BAM-aligned monthly bonus system, you’ll have the opportunity to significantly boost your income—bonuses are added directly to your hourly rate. We work as a team to hit office-wide goals, and when we succeed, a shared revenue pool is distributed based on the hours you contribute. The opportunities are endless when we win together.
• 1 week paid vacation
• Up to 10% 401K with 4% match
• Ongoing training, education

EMPLOYEE WELLNESS & BEAUTY BENEFITS:

• Receive 40% off all treatments and product purchases to support your own self-care and alignment with our brand experience.

Benefits eligible after 90-day Success Launch period.

TO APPLY:

Send your resume and a short video about why you’d be a strong fit for this leadership position to: [email protected]

Pay: From $20.00 per hour

Work Location: In person