The Dagny - Front Desk Manager

Join Our Team as a Front Desk Manager!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

The Dagny Boston is a new independent hotel in downtown Boston at 89 Broad Street. Designed as Boston’s first Art Deco “skyscraper,” The Dagny Boston occupies the former Batterymarch Building, fresh from a $39 million renovation across 403 guest rooms and 7,000 square ft of flexible meeting and event space. The hotel features two onsite restaurants, Fin Point Oyster Bar & Grill and Tradesman Coffee Shop & Lounge, as well as a state-of-the-art fitness center featuring Technogym and Peloton equipment. Perfectly situated in the heart of downtown Boston in the Financial District, The Dagny Boston is within a 5 minute walk from Boston's waterfront, Rose Kennedy Greenway and Faneuil Hall Marketplace.