Clinical Social Worker (C), Adult Clinical Authorization Specialist

The Department of Mental Health (DMH) Northeast Area (NEA) is seeking an enthusiastic, experienced, dynamic, and compassionate candidate to serve as a Clinical Social Worker (C) Clinical Service Authorization Specialist (CSAS). The selected candidate will be responsible for ensuring that DMH policies and procedures are followed in the process of conducting assessments, determining clinical eligibility for DMH services, consulting with Area clinical and administrative leadership, and overseeing the service engagement process both clinically and administratively.

Please Note: This position is full-time, 37.5hours per week. The selected candidate will work from 9:00 – 5:00 p.m. Days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and not all inclusive):

• The CSAS interfaces with DMH Site Office staff, primarily the Site Director or Supervisory staff, to discuss availability of DMH services pending the completion of the Clinical Service Authorization process. There is a joint interview process between the CSAS and DMH Site Office staff for some applicants, which may be in the community or at the Site Office, to respond to the service needs while determining clinical eligibility more rapidly. The CSAS coordinates the application process for Northeast Area applicants with Forensic Transition Team staff from across the state.
• Case presentations detailing the pertinent clinical information are prepared for review with the Area Medical Director for clinically and medically complicated applicants, forensically involved applicants, those age 65 and over and for some young adult applicants.
• The CSAS is available during the determination process to applicants, family/significant others, guardians, and treaters to provide information about the determination process, outline the information that is necessary for making a clinical decision, and to review possible services to address immediate needs. Written summaries for all applicants are prepared, entered into the electronic record and distributed to the Site Office staff.
• For applicants not determined to meet clinical eligibility, the CSAS identifies available alternative resources and services and communicates those verbally and in writing to the applicant. Applicants are informed about the appeal process. The CSAS conducts informal appeals and presents the findings to the Supervisor and the Area Medical Director.
• The CSAS participates in the Adult Service Authorization Team meetings to share information and resources, review procedures related to Service Authorization and problem solve as needed. The CSAS is available to provide information to callers regarding the Service Authorization process as well as to walk ins.

Required Qualifications:

• A mastery of engagement and interviewing techniques.
• Knowledge of the principles, theories, practices, and techniques of developmental psychology.
• Ability to develop psychosocial evaluations, to draw conclusions and make appropriate clinical recommendations.
• Knowledge, experience, and attention to performing a cultural formulation interview and attending to the cultural components of a diagnostic formulation.
• Experience with gathering information through questioning and observing individuals, and by examining records and documents.
• The capacity to establish and maintain professional working relationships with others.
• Ability to provide oral and written information in a precise, understandable manner.
• Skilled at interacting with people who are under emotional and/or physical distress.
• Ability to establish and maintain rapport with persons from different ethnic, racial, cultural and/or economic backgrounds.

Preferred Qualifications:

• Given the population we serve, bilingual or multilingual fluency, with Spanish speaking candidates preferred

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this position please contact Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


MINIMUM ENTRANCE REQUIREMENTS:


REQUIRED WORK EXPERIENCE:


At least two years of full-time, or equivalent part-time, professional experience as a clinical social worker after earning a Master's degree in social work.


SUBSTITUTIONS:

• A Doctorate in social work, psychology, sociology, counseling, counseling education, or human services may be substituted for the required experience on the basis of two years of education for one year of experience.

• One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

REQUIRED EDUCATION:


A Master's or higher degree in social work is required.


LICENSES:

• Licensure as a Licensed Certified Social Worker or Licensed Independent Clinical Social Worker by the Massachusetts Board of Registration in Social Work is required.

• Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clinical Social Worker (C)

Primary Location : United States-Massachusetts-Tewksbury-365 East Street

Job : Community and Social Services

Agency : Department of Mental Health

Schedule : Full-time

Shift : Day

Job Posting : Mar 27, 2026, 7:03:58 AM

Number of Openings : 1

Salary : 87,031.62 - 118,353.56 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : [email protected] - 8572839696

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes