Sr. Specialist, Digital Product

Title: Senior Specialist, Digital Product

Location: Remote

Company: Multinational Nutrition Science & Health Food Manufacturing Company (FuseGlobal has worked with this company for 20 years)

Initial term: 4 months (position expected to run longer)

Schedule: Monday - Friday, 40 hours per week

Position Summary

This role is focused on driving DTC profitability and digital consumer experiences for the company's brands. It requires strategic thinking, excellent project management skills, cross-functional collaboration, an ability to balance brand-specific needs with scalable portfolio work, and keen attention to detail.

Primary Responsibilities

Digital Product & Operations (50%)

• Digital Product Management: Lead the end-to-end digital product development lifecycle—from ideation and planning through execution and launch—ensuring alignment with brand goals and user needs.
• Website Operations & Execution: Independently manage website updates including site copy, content changes, promotional code implementation, and issue triage for customer-facing experiences. Ensure timely resolution and quality assurance through testing and validation.
• Cross-Functional Collaboration & Innovation: Partner with internal stakeholders across IT, Marketing Experience (MX), Brand, and Agency teams to ideate, scope, and deliver new digital services and capabilities that enhance consumer experience.
• Brand Alignment: Maintain a strong focus on brand-specific initiatives, ensuring digital product strategies are tailored to individual brand goals and consumer expectations.

Digital Reporting & Insights (30%)

• Business Review Reporting: Provide consistent and accurate reporting support for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) across all company brands. Deliver insights that inform strategic decisions and performance tracking.
• User Experience Analytics: Generate monthly reports using Glassbox and integrate customer service verbatims to identify experience gaps and improvement opportunities. Collaborate with Product Management partners to enhance the flagship store experience based on data-driven insights.

Digital Experience Strategy (20%)

• BazaarVoice Platform Ownership: Serve as the lead for the BazaarVoice platform, overseeing strategy, implementation, and optimization to support consumer engagement and feedback integration.
• Onsite Experience Optimization: Develop HTML mockups in Figma for development handoff, leveraging data and AI tools to inform design decisions. Drive strategic enhancements across both Direct-to-Consumer (DTC) and non-DTC channels.
• Enterprise & Brand Strategy Integration: Align digital experience strategies with enterprise-wide goals and brand-specific priorities, ensuring cohesive execution across platforms and teams.

Qualifications and Skills

• Education: Bachelor’s degree in marketing, Digital Marketing, Business, or a related field is required. An MBA or other advanced degree is considered a strong asset.
• Professional Experience: 3+ years of experience in digital product management, user experience (UX), or related roles, with a demonstrated track record of delivering impactful digital solutions.
• Project Management: Proven ability to manage multiple initiatives simultaneously, prioritize tasks effectively, and meet deadlines in a dynamic environment. Experience with project management and marketing platforms such as Monday.com or similar tools is essential.
• Analytical & Strategic Thinking: Strong analytical skills with the ability to interpret data and translate insights into actionable strategies for diverse stakeholders.
• Cross-Functional Collaboration: Excellent collaboration and influencing skills, with the ability to engage and align cross-functional teams across IT, Marketing Experience (MX), Brand teams, external agencies, and global stakeholders.
• Organizational Excellence: High attention to detail and strong organizational capabilities, with a proactive mindset and a passion for continuous learning and professional development.
• Marketing Acumen: Solid understanding of core marketing principles including market segmentation, brand positioning, and campaign execution.
• Adaptability: Comfortable navigating ambiguity and shifting priorities, with the ability to thrive in a fast-paced, evolving business environment.

Preferred Qualifications

• Commerce Platform Experience: Experience working with commerce engines such as Adobe Commerce, Shopify, and/or Salesforce Cloud.
• End-to-End Ecosystem Knowledge: Familiarity with website ecosystem platforms including CMS, Analytics, Order Management Systems (OMS), Payments, Subscriptions, and related technologies.
• UX/UI & Consumer Journey Design: Experience in UX/UI design, mockup development, consumer journey mapping, and strategic planning.
• Industry Familiarity: Knowledge of the nutrition industry, particularly VMHS (Vitamins, Minerals, Herbal Supplements) or MN (Medical Nutrition), is a plus.

Compensation and Benefits

• Up to $47.50 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance

About FuseGlobal

FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Design, Art/Creative, and Information Technology

Industries

Construction, Software Development, and IT Services and IT Consulting