Patron Services Manager

The Patron Services Manager oversees all public-facing operations, serving as a primary point of contact for audiences and community partners. This role manages box office, front of house, concessions/bar, and the overall patron experience.

Reports to: Executive Director

Supervises: Assistant Patron Services Manager, Box Office Staff, House Managers, Concessions Staff, Volunteers

Works closely with: Production, Marketing, Development, Finance, External Vendors

Wages: Full Time, Exempt, $54,000 annualized

Hours

• Primarily on-site
• Tuesday–Friday, 12:00 PM–6:00 PM
• Evenings and weekends required based on events

Core Responsibilities

Box Office and Ticketing

• Administer ticketing system (setup, pricing, comps, reporting)
• Manage all box office operations and ticket sales
• Ensure reconciliation and coordination with Finance

Front of House Operations

• Oversee all front of house operations
• Hire, train, schedule, supervise FOH staff
• Establish and enforce policies (late seating, accessibility, refunds)
• Serve as escalation point for patron concerns
• Lead high-priority events (opening nights, galas, etc.)
• Shape full patron journey from purchase to departure
• Gather feedback and improve experience
• Maintain data across ticketing and POS systems
• Produce attendance and revenue reports
• Identify opportunities to improve efficiency and revenue

Concessions and Bar

• Manage concessions/bar operations (staffing, inventory, pricing)
• Ensure compliance with licensing and alcohol service
• Coordinate offerings with events
• Track sales and inventory with Finance

Receptions, Hospitality, and Catering

• Liaison for receptions, donor events, hospitality
• Coordinate with caterers and vendors
• Oversee execution of special events and rentals

Qualifications

We recognize that strong candidates gain skills in many ways. We encourage individuals with equivalent or related experience to apply.

• Strong written and verbal communication
• Multilingual preferred (Spanish, Portuguese, Armenian, Pashto)
• Highly organized with strong follow-through
• Ability to manage multiple priorities and deadlines
• Experience in customer service, hospitality, events, or administration
• Comfortable with Microsoft 365 and ticketing systems (AudienceView a plus)
• Ability to work independently and collaboratively
• Strong problem-solving in live event settings
• Warm communicator who builds trust with patrons and staff
• Calm and solutions-oriented under pressure
• Proactive, adaptable, team-oriented
• Interest in arts and community-based work

Benefits

• Health insurance (BlueCross Blue Shield HMO)
• Optional dental and vision
• Unlimited PTO after 3 months
• Campus fitness center membership
• Shuttle service
• On-campus food options
• Additional campus amenities

Equity

The Mosesian Center for the Arts is an equal opportunity employer and encourages applicants of all backgrounds and lived experiences.

About

The Mosesian Center for the Arts is a multidisciplinary arts center in Watertown, MA, serving over 20,000 visitors annually through performances, exhibitions, and education programs.

To Apply

Submit cover letter and resume:

Questions: [email protected]

Pay: $54,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person