Health Plan Strategy and Market Insights Program Manager

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Health Plan Strategy and Market Insights Program Manager

- (3278983)

This is a remote role and can be done from most US states.

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

As Health Plan Strategy and Market Insights Program Manager, you will have the opportunity to join a high-performing team within the Strategy Department in the Office of the President, responsible for leading Corporate and Market Strategy at Mass General Brigham Health Plan. The program manager will focus on two key responsibilities: managing the annual corporate strategic planning process; and project managing certain market research and industry intelligence vendors to generate actionable insights to drive strategy and identify key priorities which support strategic goals.

Principal Duties and Responsibilities:

Strategic Planning

• Manage annual corporate strategic planning process for Mass General Brigham Health Plan so it is aligned with other planning horizons and supports a year-round calendar of planning activities
• Employ templates to ensure that Mass General Brigham Health Plan's strategic objectives and initiatives are prioritized in department-level business plans, and are aligned with MGB's Strategy and Transformation Roadmap
• Manage the in-flight strategy execution system, including quarterly strategy reviews, Balanced Scorecard, and strategic narrative development.
• Convert strategy into roadmaps, business cases, and initiatives while prioritizing timelines and ensuring alignment and execution
• Collaborate with Mass General Brigham's Strategy, Planning, and Intelligence Organization to advance health plan-specific strategic priorities.
• Work on special projects to evolve and enhance the Corporate Strategy function and processes
• Deliver on a wide range of strategic planning activities, including ad-hoc support of strategic projects, and strategy execution

Market Insights

• Employ project management skills to plan, organize, and execute multi-year market research tracking studies to measure, analyze and report on changes in key business and market metrics to identify strategic business implications and frame actionable recommendations.
• Plan, design and manage market research projects partnering with business areas, senior leaders and external vendors, to support department and enterprise-wide goals.
• Develop and contribute to regular strategic intelligence and ad hoc reports, identifying the implications and conclusions.
• Organize insight and analysis to be relevant to business areas and easy to read and understand as well as defining “so-what” implications.
• Synthesize industry intelligence and market research to lay the groundwork for insight and strategy.
• For tracking market research projects, develop and lead process to monitor changes over time, report implications for the business and opportunities for improvements and participate in framing actionable recommendations.
• Manage and coordinate multiple concurrent market research projects
• Develop and maintain work plans, documentation, and job aids for key functions and processes performed
• Align resources to accomplish key objectives; convey and assign clear accountability for important objectives, deadlines, and expectations.
• Make decisions as needed and build consensus as appropriate
• Actively participate in the success of cross-organizational programs and initiatives.
• Support ad hoc strategic projects as needed
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
• Build strong relationships and infrastructures that designate Mass General Brigham as a people-first organization.
• Other duties as assigned with or without accommodation.

Qualifications:

• Bachelor's degree required or the equivalent combination of training and experience, plus 5-10 years of related experience.
• Master's degree preferred
• Previous relevant experience within health care preferred
• 5+ years of relevant professional experience, including previous experience in strategy corporate strategy, and primary and secondary market research

Skills/Abilities/Competencies:

• Excellent critical thinking, project management, analytical, communication, and presentation skills
• Demonstrated understanding of key business drivers, strategic frameworks, and strategy development and ability to identify, structure, and solve business problems
• Strong business acumen and analytical skills with proven ability to apply foundational strategy principles to a variety of business problems
• Experience working with market intelligence and strategy partners in consumer and B-to-B environments.
• Familiar with statistical capabilities for appropriate analysis of research results, including key driver analysis (such as correlations, various multivariate analysis), factor analysis, conjoint, and segmentation
• Ability to work independently and manage results.
• Ability to analyze and evaluate complex data, prepare and present reports and conduct market research.
• Knowledge and understanding of the health care industry, including employer-sponsored, Medicaid, Medicare and Individual lines of business.
• Strong market research project management, organization and implementation skills

• Ability to build strong internal and external relationships preferred
• Ability to communicate effectively at all levels preferred

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location MA-Boston-MGB Health Plan Remote See Posting for Details Work Locations MGB Health Plan Remote See Posting for Details 399 Revolution Drive Somerville 02145 Job Administrative Support Organization Mass General Brigham Health Plan Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular Recruiting Department MGB Health Plan Office of the President, Chief of Staff and VP of Corporate Services Job Posting Mar 28, 2024