Full Time Teller, Lynn, MA
- Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
- Process transactions, including deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
- Recognize opportunities and cross-sell bank products to deepen customer relationships.
- Engage customers and leverage digital tools to educate them on self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area, to create a welcoming environment for customers.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
- High school diploma, GED: or equivalent work experience - Required.
- 6+ Months Cash Handling experience - Required.
- 6+ Months Demonstrated customer service experience - Required.
- Excellent customer service skills and a passion for helping others.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfortable in using digital tools and technology to enhance customer engagement.
- Energetic, organized and able to multi-task in a fast-paced, changing environment.
- Understands the necessity and value of accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- No Certifications listed for this job.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
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