Senior Application Engineer for SaaS | Remote (EST ZONE)

We are looking for

Senior Application Engineer who will play a central role in ensuring smooth operations for our US-based customers . You will be the technical operations expert and the key communicator for addressing and resolving technical inquiries.

Your tasks

• Operations Responsibility: Oversee technical operations for our US customers, ensuring smooth and efficient processes.
• Technical Support: Handle 2nd and 3rd level technical tickets, resolve issues, and manage customer requirements, including interface and system integrations.
• Customer Communication: Serve as the technical point of contact, confidently answering technical questions and ensuring a high level of customer satisfaction.
• Collaborative Implementation: Work closely with the Cloud Team to deliver tailored solutions.
• Sales Support: Join sales calls and contribute expertise on security architecture, system interfaces, and customer system integrations.
• System Administration: Ensure the performance and reliability of web applications, databases, and server systems (Microsoft Windows Server, IIS, SQL), with a focus on Azure Cloud solutions .
• Stay aligned with the latest technologies and innovations in SaaS, Cloud Infrastructure, and IT Security .

Your profile

Hard Skills:

• 10+ years of experience in IT, Application Management, or Software Engineering
• 2+ years Customer Facing Experience
• 4+ years Software Integration Experience
• Strong knowledge of IT infrastructure, security, application management, and system interfaces
• 10+ years experience with Microsoft Windows Server, IIS, SQL
• Understanding of complex software architectures and integrations with existing customer systems
• Ability to analyze and troubleshoot technical issues on an advanced level
• Nice-to-have: Industry experience in Chemistry or Pharmaceuticals

• Strong and clear communication skills
• Confident and professional appearance when engaging with customers
• Motivated mindset with a hands-on approach to problem-solving
• High sense of responsibility and the ability to work self-determined
• Solution-oriented and proactive personality

Our offer

• A full-time job with a competitive salary and benefits package, e.g. Group Medical Insurance (eschbach contributes 70%), Group Dental & Vision Insurance (eschbach provides employees with a dental insurance plan), 401(k) Savings Plan,...
• Working in a dynamic environment with a fast paced and rapidly expanding company while having the benefit of a secure job and stability of an over 18-year proven software product and company track record
• Hybrid working model in a remote setup or modern office in Boston and flexible working hours
• A high degree of personal responsibility and opportunities for further development and learning
• Opportunity to work with leading organizations in the chemical and pharmaceutical industry, contributing to the digital transformation of manufacturing operations
• Great company culture with yearly company retreats at the headquarters in south Germany and multiple get togethers within the US team and colleagues

Ready for the challenge?

You want to become part of our team? Then apply directly via the button "Apply now"!

Contact person

You still have questions? Then get in touch directly with our Managing Director Felix Monschein!

About us

We, eschbach GmbH with headquaters in Bad Säckingen & eschbach North America Inc. with offices in Boston, USA, help our customers digitally transform their operations by providing them with our Plant Process Management solutions. Our people-centered enterprise platform, Shiftconnector®, is the only software specifically designed for the process industry. For nearly 20 years, we have worked with global leaders in the chemical and pharmaceutical industry to continuously develop more advanced features that are designed for customers who need to optimize operations, ensure safety and increase performance. Since the release of Shiftconnector in 2005, we have been working to lead the industry forward by rethinking how people in process industries communicate, collaborate, manage workflows and drive improvement.