Career Navigator

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Career Service Manager

Status: Non-Exempt, Full Time

Overview:

The role of the Career Navigator is to provide intensive employment and case management to
refugees and immigrants to help them achieve their career goals and identify sustainable career
pathways. The Career Navigator assists clients with workforce orientations, soft skills
development, coaching and job placement. The position will develop curriculum, instruct courses,
and ensure clients successfully complete their participation in skills training programming. The
Career Navigator will conduct outreach initiatives to produce participant leads and will support
employer placement relationships.

Duties and Responsibilities:

• Provide recruitment, assessment, teaching, and placement services to clients in IINE- skills training programs.
• Recruit program participants through presentations at career centers, community-based organizations, and training vendor fairs.
• Work with clients to develop individualized plans for both short-term and long-term career development using clients’ previously acquired knowledge, skills, and experience. Facilitate access to education, training, test preparation courses, and credential reviews as needed.
• Assess applicants’ eligibility for training programs by verifying work authorizationdocuments, calculating annual income, and administering written and oral English tests.
• Develop and revise curricula for in-house training programs, create lesson plans, and assess lesson plan success.
• Teach in-house training program classes, prepare classroom materials, and evaluate student progress. For each instructional cycle, maintain 90% or higher participant program completion.
• Provide job readiness counseling, job coaching for clients upon their completion of training program courses.
• Place all program graduates with area employers according to contract requirements.
• Provide post-placement support services to ensure job retention and record any changes in employment status.
• Coordinate with community partners in external referrals to ensure a smooth transition into supplemental services.
• Work closely with the Career Services Manager to develop and maintain employer partnerships with industry partners through outreach initiatives via telephone, email, and in person to identify and grow suitable employment opportunities for clients.
• Coordinate employer job shadowing opportunities.
• Maintain weekly case records in accordance with Institute guidelines and funding requirements on all services provided.
• Provide ongoing support and supervision to workforce development interns and volunteers.
• Attend staff meetings.
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Best Plus and TABE language assessment certification and testing experience preferred.
• Strong counseling skills required.
• Strong computer skills required.
• Excellent organizational, verbal, written, and interpersonal skills.
• Ability to prioritize duties in a fast-paced environment.
• Proficiency in additional languages a plus.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
• Ability to work under pressure and remain calm and composed under stressful situations.
• Ability to work collaboratively with staff, clients, service providers and others.
• Ability to evaluate/interpret information and make good and independent judgements or decisions.
• Candidate must have dedication to the human rights of refugees, immigrants, and asylees.
• Access to reliable transportation.

Education & Experience

• Bachelor’s Degree in Human Services, Counseling, Education, or related field preferred
• Minimum of 2 years of related experience in job development and/or employer engagement
• preferred.
• Minimum of 1 year of adult teaching or tutoring experience, preferably with immigrant
• populations preferred.
• Experience in curriculam design preferred.

Work Environment Conditions

• Occasional travel to IINE Offices
• Occasional travel to client homes and surrounding towns
• Seldomly night and weekends events and work
• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.
• Continuous sitting (or standing) at a desk for long periods of time.
• Occasional driving to and from IINE offices as needed.