IT Technician

Job Description

Job Description

Description:

ABOUT THE YWCA

The YWCA Northeastern Massachusetts is a social change organization which exists today for the same reasons it was founded back in 1892: to assure that women have the tools, skills and opportunities needed to become and remain personally and economically self-sufficient. Behind every one of our milestones is a story, a journey and an unwavering commitment to improving the lives of women and their families. The breadth of our offerings is great, with every program and service molded to our mission of helping to foster peace, justice, freedom and dignity for all. Each year we serve over 15,000 people from our Lawrence, Haverhill, Lynn and Salem, NH locations, where people know they can turn for caring, compassionate and highly skilled support.

The ideal candidate will be responsible for managing and maintaining our company's IT infrastructure, providing technical support, and ensuring the smooth operation of all systems.

IT Technician Duties:

· Perform network administration tasks to ensure connectivity and availability of IT resources.

· Provide basic training to employees on new software, systems, and best practices for IT security.

· Assist with setting up new user accounts and workstations, including configuring email, printers, and other essential software.

· Manage computer systems, including troubleshooting hardware and software issues.

· Install, configure, and maintain company hardware, including computers, printers, mobile devices, and other peripherals.

· Ensure that software licenses are up-to-date and manage software updates and patches.

· Utilize tools such as Remedy, Jira, and SCCM for ticketing, issue tracking, and system management.

· Maintain Office suite applications and provides user support to staff.

· Aid with mobile device setup and troubleshooting.

IT Technician Experience:

· Proven experience in network administration and computer management.

· Excellent troubleshooting and diagnostic skills, with the ability to quickly resolve technical issues.

· Familiarity with IT tools such as Jira, Remedy, SCCM for issue tracking and system management.

· Knowledge of DNS settings and their impact on network performance.

• Windows: 1 year (Required)
• IT: 1 year (Required)
• Jira: 1 year (Preferred)
• Customer service: 1 year (Required)

Full time 40 hours with benefits