Service Advisor (Powersports)

Salary Range: from $28.00 per hour Higgins Powersports, Central Massachusetts’ premier powersports dealership, is looking for an experienced and hardworking Service Writer to join our team! As we celebrate 50 years of delivering top-quality ATVs, motorcycles, side-by-sides, and more, we are seeking a motivated, hardworking, dedicated individual with a good attitude for our high-volume dealership to provide stellar service to our powersports customers. As a Powersports Service Writer, you will lead a team of highly experienced, qualified technicians who diagnose, repair, and perform maintenance service on all types of powersports vehicles and equipment. 3+ years of powersports or automotive service writing is required for this role. Excellent customer service and communication skills are required, as you will act as the main point of contact for customers and be responsible for communicating all appointments, costs, and updates to customers throughout their service experience. Please note that this is NOT a service technician position. Job Type: Full-time Starting Date: ASAP Schedule: Tuesday – Friday, 9:00 AM – 6:00 PM, Saturday 9:00AM – 4:00PM, Saturdays required Compensation: Starting at $28.00. Willing to pay more for the right candidate with prior experience. RESPONSIBILITIES: Communicate with all service customers to understand their concerns, diagnose vehicle problems, and provide a prompt, no hassle experience to all customers
Build relationships with customers to keep them coming back for future service needs
Schedule service appointments for customers, assign jobs to service technicians, monitor service progress, calculate charges and process payments
Recommend products and services that will keep the customers safe and their machines performing optimally
Maintain consistent communication with customers regarding their job status to ensure their service needs are completed as promised and on time
Manage complaints, returns and resolve customer grievances.
Lead the service technician team by scheduling and assigning jobs to technicians, hosting team meetings, and managing service department operations
Oversee the operations of the service warehouse and service bay to ensure the area remains clean, stocked, and organized
Perform basic service tasks and seasonal projects as needed, such as moving machines in showroom and preparing customer machines for seasonal storage
Work hand in hand with sales and parts departments to provide an excellent customer experience from their initial purchase to all future parts and service needs SKILLS AND QUALIFICATIONS: 3-5 years previous experience in automotive or powersports service writing, service technician, or related role
Excellent communication and problem-solving skills to explain service needs and repairs to customers
Excellent customer service skills with a patient disposition and ability to resolve conflicts
Must be able to work retail hours and Saturdays
Automobile industry experience and knowledge – a passion for powersports is a plus!
Bilingual in Spanish and English is a plus! WHAT WE OFFER: Join Higgins Powersports and be part of a winning team that’s been voted Best ATV Dealer in Central MA! We offer: Comprehensive health insurance plan
Retirement plan with employer match
Employee discounts on powersports vehicles and gear
Fun and fast-paced work environment with a supportive team
As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. ABOUT US: Higgins Powersports is a family-owned and operated powersports dealership in Barre, Massachusetts since 1975. We cater to our customers’ enthusiasm of outdoor riding by selling and servicing all types of outdoor powersports vehicles and power equipment. We have grown into a multi-line operation and carry brands such as Polaris, Can-Am, Ski-Doo, CFMoto, Kawasaki, Argo, LS Tractor, Husqvarna, DR Power Equipment, Slingshot, and SSR Motorsports. Our top priority is to provide every customer with a positive sales and service experience for their powersports needs through our knowledge, professionalism, and dedication. Our goal is to be the best place to purchase a powersports product, and we hope that you will continue our efforts to achieve this!