Automotive Service Writer
Job Description
Job Description
We are a well-established independent auto repair facility in Boston, we pride ourselves on our commitment to excellent customer service and expertise in handling a wide range of vehicles. Our team is passionate about delivering top-notch service for all makes and models, both foreign and domestic.
We're in search of a dedicated person who can effectively handle customer relationships. Speaking multiple languages is a plus! It's important that you have strong interpersonal and sales abilities. In this role, you'll be tasked with answering customer calls, making sales in automotive repair, managing billing with Mitchell1 software, following up with customers, and assigning work to our technicians. A solid understanding of automotive systems is key for this job. If you're already a service writer looking to focus more on sales and customer interaction rather than hands-on repair work, we encourage you to apply. We offer competitive pay for the right candidate.
Responsibilities:
- Answering customer calls and selling our services.
- Using Mitchell1 software for billing and giving price quotes.
- Following up with customers to ensure they’re happy.
- Coordinating with technicians on job assignments.
- Managing store inventory
- Ordering parts
Qualifications:
- Must have 5+ years of prior experience in the automotive field.
- Must have experience working in an independent shop.
- Must have a valid driver's license.
Why Join Us?
- Competitive pay. Show us your current pay, and we’ll offer more.
- Be part of a team that values your skills and hard work.
Apply Now: Interested in being our next Service Writer? Call Harry at 617-784-4001 to set up an interview.
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