Director

Job Description

Job Description

Welcome! Thank you for exploring a career with us! Our team of 400+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Position: Director - Full Time

Location: Greenfield, MA

Hours: 40 hours per week

Schedule: Monday - Friday 8am-4:00pm; occasional weekends, holidays, and evenings

Summary:

• The Director is responsible for leading, managing, and evaluating programs that serve individuals with intellectual and developmental disabilities, including those supported by the Department of Developmental Services (DDS). This leadership role involves overseeing daily operations, supervising staff, managing budgets, ensuring compliance with regulatory standards, and driving high-quality, person-centered services.

  The Director is also responsible for representing the agency in the community, building partnerships with employers, and identifying opportunities that promote inclusion and meaningful outcomes for participants.

Qualifications:

• Master’s degree in social work, psychology or related field preferred, OR Bachelor’s degree in related field with five years related experience required.

Key Responsibilities:

• Supervise, support, and develop program staff, including coordinating training opportunities that enhance professional development and service delivery quality.

• Maintain management control over program budgets, staffing, service quality, and administrative processes to ensure operational excellence.

• Market agency services to community employers and build partnerships to create employment opportunities for program participants.

• Collaborate with employers to develop job placements that align with participants’ interests, skills, and support needs.

• Oversee person-centered planning and ensure services promote independence, dignity, and meaningful community involvement for all individuals served.

• Cultivate strong relationships with individuals served, families, community partners, funders, and other key stakeholders.

• Utilize data and feedback to monitor program performance and implement continuous quality improvement strategies.

• Prepare and submit timely, accurate reports as required by internal leadership and external funding or regulatory bodies.

• Travel throughout the region to visit program sites, meet with employers and stakeholders, and attend relevant meetings or events.

• Ensure CARF audit compliance

• Oversee the Greenfield DDS office, programs, and staff in collaboration with the Program Supervisor

• Ensure compliance with health and safety, human rights, licensing, accreditation, and regulatory standards

• Lead DDS service expansion in the Greenfield office

• Develop and maintain relationships with new DDS areas to support growth in Employment and CBDS services

• Strengthen partnerships with the community and lead quarterly meetings

• Learn and manage DDS programming, including roster management, utilization, and participation in quarterly reviews

• Participate in the annual budgeting process and manage the Greenfield fiscal year budget

• Increase visibility as a Director of Viability by attending leadership meetings and contributing to organizational projects

“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.