Advanced Specialist, Service Management

Advanced Specialist, Service Management

Location: US - Remote

Description: This role aligns to a Technical Integrations Engineer (TIE)

The Technical Integrations Engineer (TIE) serves as a technical integration lead and strategic delivery partner, ensuring the successful implementation, scalability, and ongoing support of Pearson’s integrated learning solutions. This role sits at the intersection of product, engineering, security, support, and external partners, owning the technical execution and long‑term health of integrations, rather than one‑time project delivery.

The TIE is a subject matter expert in Pearson’s integration ecosystem, responsible for guiding complex LMS integrations, influencing platform strategy, mitigating technical risk, and enabling internal teams and clients to operate successfully at scale.

LMS & Integration Implementation

Configure and validate LMS integrations, including:

• Access Pearson (LTI 1.3) – coded and codeless implementations
• SSO‑only integrations (Clever and ClassLink for K‑12)
• Google Classroom integrations

Responsibilities include:

• Performing initial installs, testing, and launch validation with LMS administrators
• Validating application launch, course creation, and grade sync functionality
• Troubleshooting installation and configuration issues during setup
• Migrating institutions and users out of Direct Integration where applicable

Core Responsibilities Integration Ownership & Technical Leadership

• Act as the primary technical owner for LMS and platform integrations, including LTI, APIs, identity flows, data exchange, and automation patterns
• Drive integration design decisions, feasibility assessments, and solution alignment across Pearson products and platforms
• Own the end‑to‑end integration lifecycle, including intake, design, validation, launch, post‑launch stabilization, and ongoing optimization
• Serve as a trusted technical advisor to internal stakeholders, campus LMS administrators, and third‑party partners

Cross‑Functional Delivery & Enablement

• Partner closely with Product, Engineering, Security, Support, QA, and Customer Management to deliver scalable, supportable integration solutions
• Translate complex technical constraints into clear risks, options, and trade‑offs for non‑technical audiences
• Enable cross‑team adoption by creating documentation, training materials, implementation standards, and best practices
• Support pilot programs and early‑stage initiatives to validate future‑state integration models

Risk Management & Operational Excellence

• Proactively identify integration, security, data, and operational risks and drive mitigation plans
• Manage and triage multiple concurrent initiatives, incidents, and escalations, prioritizing based on business impact
• Support production issue resolution by coordinating across internal teams and external partners
• Apply lessons learned from retrospectives to improve processes, tooling, and delivery patterns

Platform & Process Stewardship

• Maintain deep working knowledge of Pearson internal systems and workflows relevant to integrations and service delivery
• Contribute to process standardization and operational maturity, improving repeatability and reducing implementation friction
• Research and recommend tools or platform improvements that increase efficiency, reliability, and scalability

Leadership Expectations

• Build and maintain strong relationships across Pearson as a go‑to integration and platform expert
• Take ownership of team‑level initiatives that support roadmap execution and future growth
• Influence without authority, aligning diverse stakeholders around shared technical outcomes

Qualifications Required Experience

• 3–5+ years of experience in technical project management, integrations, or platform delivery, preferably in EdTech or SaaS environments
• Proven ability to manage multiple complex initiatives simultaneously
• Demonstrated ability to work independently while driving cross‑functional alignment and outcomes

Skills & Capabilities

• Strong technical investigation and systems‑thinking skills
• Excellent written and verbal communication skills, with the ability to tailor messaging to technical and non‑technical audiences
• High comfort operating in ambiguous, evolving environments
• Ability to explain integration concepts clearly without relying on deep engineering knowledge from the audience
• Strong organizational, prioritization, and stakeholder‑management skills
• Familiarity with industry‑leading LMS platforms and education technology ecosystems

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $80,000 - $120,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through 8th May. This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Infrastructure and Cloud Operations

Job Family: TECHNOLOGY

Organization: Higher Education

Schedule: FULL\_TIME

Workplace Type: Remote

Req ID: 23824

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