Customer Service Representative - Hybrid

Randstad in partnership with The Hanover Insurance Group are actively seeking an Associate Adjuster to join their Auto team in Howell, MI starting in on a temp to hire basis. The Hanover Insurance Group is an industry leading Property & casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth. As an claims resolution specialist, you will play a vital role in Hanover's success by providing a critical service to the business and its customers. As a member of the Auto Claims team, you will work in a dynamic and fast paced environment, responsible for meeting and exceeding goals and metrics that drive the success of the claims organization. You will take part in an accelerated training program which builds a solid foundation for your personal growth and development within the organization.

Responsibilities:

• Trainee is responsible for performing claim processing and payment functions on non-complex claims for one or more lines of business in multiple states. Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.
• Within specific guidelines, Trainee is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional manner, matching their needs with Hanover’s services.
• Develops recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
• Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action. Records additional information/data into the company’s network updating the electronic claim file.
• Applies basic communication skills to interpret caller’s inquiries and offers options. Sets up predetermined reserves on level 1 claim which includes managing outbound calls to insured to confirm next steps. Collects and files

Skills:

• Customer Service
• Outbound calls
• Inbound calls
• Organizational Skills
• MS Office
• Time Management
• Empathy
• Multi-tasking
• Professionalism

Qualifications:

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.