Resident Services Coordinator

Job Description

Job Description

The Resident Services Coordinator is responsible for identifying the needs of residents and developing strategies to link residents with needed programs, building community participation and involvement in service programs offered, and identifying additional resource opportunities.

Location: DUO Apartments, Chelsea, MA.

Schedule: Monday through Friday, 9:00 am - 5:00 pm.

ESSENTIAL DUTIES:

•Build and maintain working relationships with service provider partners, youth recreation and diversion, and family support services to support the continued and long-term success of families residing in the development.

•Manage budgets, including developing, maintaining and attracting various additional funding sources to achieve a sustainable resident services program in accordance with program objectives.

•Develop and implement a crisis and early intervention procedure by assessing resident needs and issues identified by property management, helping residents set family and personal development goals and accessing necessary individual and family development programs.

•Develop a comprehensive understanding of resident needs and issues (conduct needs assessments, community meetings, etc.) offer residents the opportunity to assist their community and guide them towards appropriate services and resources.

•Collect information and document incidents for potential follow-up by property staff and/or residents involved.

•Assist in developing and familiarizing public housing residents with the Resident Handbook.

•Serve as a neutral mediator between residents and management to help resolve issues such as non-payment, housekeeping concerns, and other disputes, with a focus on tenant preservation.

•Coordinate with Chelsea Housing Authority (CHA) to support and encourage resident participation in the Self-Sufficiency Program (SSP) directed by CHA.

•Act as a liaison between management, CHA and Greater Boston Legal Services (GBLS).

•Collaborate with the tenant organization to support resident engagement and advocacy.

•Connect residents to local community services and resources, such as La Colaborativa

•Assist in the development and facilitation of resident orientation sessions at move-in.

•Participate on the animal grievance panel to help address and resolve related resident concerns.

•Assist in planning, organizing, and facilitating community events for residents to encourage engagement and build a sense of community.

•Actively work with the Assistant/Property Manager in accomplishing the goals of the property.

•Follow company policies and procedures at all times, including maintaining confidentiality.

•Complete required trainings as assigned.

•Attend required meetings as requested.

REQUIRED EDUCATION/EXPERIENCE:

High School Diploma or equivalent education/experience. Minimum of 5 years’ experience working with organizations serving the following populations: youth, families, seniors, immigrants, unemployed, people with substance use, mental health related issues, physical and learning disabilities. Experience working in community partnerships and organizations on projects that require multi-agency coordination. Ability to communicate effectively with co-workers, vendors and the public. Strong computer technology skills, including internet, Microsoft Office suite and reporting. Demonstrated ability to effectively work with people with mental health, disability, substance abuse and legal and financial issues.

Monday through Friday, 9:00 am - 5:00 pm.
$2,500.00 sign-on bonus!