Program Manager - The Center for Workforce Development

Company Description:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: The Center for Workforce Development Program Manager

Unit: Non-unit

Department: Center for Workforce Development

Reports To: Director of Workforce Development

Date: March 2026

Job Description:

Center of Workforce Development Mission:

The Mission of the Center for Workforce Development (CWD) at Roxbury Community College is to provide quality professional training for the residents of the Greater Roxbury and surrounding Boston metropolitan communities, skills upgrades for new and incumbent workers, and customized training for Businesses to help them reach their workforce goals. We offer a variety of short-term, non-credit training courses during the day and evening hours, and at weekends so students can attend training on a schedule that is convenient for them.

General Summary:

The Program Manager is responsible for overseeing assigned training programs. The Program Manager will ensure compliance with program certification requirements and implement strategies to improve and expand the Center's certification programs, including hybrid and contextualized programs and promoting new and existing offerings to prospective students. The Program Manager will also assist with implementing continuous improvement strategies to ensure that services are efficient, effective, high quality, and student-centered. The Program Manager will help advance the Center's partnership efforts by representing the Center at community and business events.

Job Responsibilities:

• Manage the day-to-day operations of assigned training programs.
• Ensure compliance with third-party certification bodies' requirements.
• Interview and recommend Instructors for hire.
• Serve as the initial point of contact for student inquiries.
• Serve students in a way that is asset-based and stresses equity for all students.
• Assess students and recommend them for acceptance to programs.
• Monitor student attendance and provide referrals to support services as appropriate.
• Assess student performance in achieving course goals and objectives
• Collect and analyze data to monitor and evaluate student outcomes
• Evaluate programs.
• Collaborate with the Center of Workforce Development staff to continually improve programs.
• Develop and maintain partnerships with employers, Community Based Organizations (CBOs), and the community to inform them of programs and identify services and externship sites that meet students' needs.
• Participate in Open Registration activities.
• Provide timely and professional responses to telephone, email, and walk-in inquiries from students.
• Conduct public presentations to businesses and the community at large to inform them of allied Healthcare training programs.
• Collaborate with the marketing department to develop meaningful marketing material and social media to branding to promote the Center's programs
• Update marketing materials for flyers and the website.
• Attend college and community events to promote and recruit students.
• Attend campus meetings and serve on committees, as required.
• Maintain an inventory of supplies and order supplies as needed.
• Conduct walkthroughs of classrooms to ensure they are well-stocked, clean, and safe.
• Maintain updated course description, course outline, and syllabi as appropriate
• Keep accurate records following the Roxbury Community College policies.

Requirements:

Qualifications:

• Bachelor's Degree Required.
• Maintains appropriate knowledge, experience, and skills in program areas.
• Demonstrated ability to manage programs.
• Committed to continuous quality improvement
• Passionate about program areas.
• Maintains a positive and proactive approach to problem-solving and developing innovative solutions to address challenges.
• Has three-five years of proven experience in implementing workforce development programs, including grant-funded programs.
• Excellent written skills
• Strong interpersonal and communication skills.
• Excellent organizational skills.
• Experience with data analysis.
• Ability to multitask and manage competing projects
• Skilled at Microsoft computer applications including Word, Excel, Outlook, and PowerPoint

Preferred Qualifications:

• Master's Degree Preferred
• Experience working with students from diverse social, cultural, and economic backgrounds who possess a wide range of academic abilities and interests.
• Prior experience in an urban community college or with diverse populations.
• Experience with online and hybrid courses.
• Bilingual (Preference for Spanish, French, Haitian Creole, Cape Verdean-Creole, or Portuguese).
• Valid Driver's License

Requirements:

• Legal authorization to work in the U.S.
• SORI and Massachusetts CORI background checks required.

Additional Information:

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: Non-Unit

Hours: 37.5 hours per week

Compensation: $80,000 - $90,000

Expected Start Date: April 2026

Application Deadline: Until filled

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• (3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected] .

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected] .