Medical Office Manager

Job Description

Job Description

Job Description: Center Administrator

Department: | Corporate Operations | Supervises: | Medical Assistants, Medical Receptionists, X-Ray Techs Sub-Department: | | FLSA Status: | Exempt
Reports To: | Regional Manager | Date Completed: | 5/22/2025

General Position Description:
The Center Administrator is responsible for the day-to-day operational oversight of an assigned American Family Care Urgent Care center. This role ensures optimal utilization of resources and the efficient, high-quality delivery of clinical and administrative services. The Practice Manager directly supervises all non-provider staff within the center and serves as a key liaison between center operations, regional leadership, and support center departments. This position plays a critical role in fostering a culture of accountability, service excellence, and operational performance. The Practice Manager reports directly to the Regional Manager of Operations

Core Responsibilities:
Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment. Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success. Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability.

Leadership Responsibilities:
Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. Maintains perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. Partners with Physicians and APPs to assist with day-to-day operational needs Creates a work environment in which people can perform to the best of their abilities.

Qualifications:

• Minimum of three (3+) years of management experience within a healthcare setting required; Urgent Care or Immediate Care experience strongly preferred.
• Clinical background or certification as a Medical Assistant is preferred.
• Demonstrated proficiency in payroll and staff scheduling, with the ability to manage multiple priorities in a fast-paced environment while maintaining a positive and solution-oriented attitude.
• Proven leadership skills with the ability to effectively supervise, coach, and develop team members across all levels.
• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Electronic Medical Record (EMR) systems; experience with Experity is highly desirable.
• Highly organized and detail-oriented, with excellent multitasking and time management capabilities.
• Working knowledge of HIPAA, OSHA, and applicable federal and state healthcare regulations and compliance standards

Principal Duties and Responsibilities:
Foster a culture of engagement, accountability, and continuous improvement among center staff to promote operational efficiency and high-quality patient care. Build and sustain a high-performing, motivated team through effective leadership, mentorship, and development initiatives. Lead the recruitment and hiring of center-level team membersincluding Medical Assistants, Medical Receptionists, and X-Ray Technologistsensuring alignment with established staffing models. Ensure compliance with all clinical protocols, company policies, and training requirements through consistent oversight and evaluation. Drive performance management processes, including coaching, corrective actions, and terminations, to uphold performance standards and organizational values. Provide direct operational leadership and day-to-day support to center teams, reinforcing alignment with organizational goals. Step in to cover floor shifts as needed to maintain seamless clinic operations and patient service. Collaborate on staffing coordination and oversee the creation and maintenance of monthly schedules to ensure appropriate coverage. Support company-wide quality assurance initiatives by assisting with planning, implementation, and monitoring of quality control programs. Maintain adequate inventory levels by managing weekly supply ordering for medical and administrative needs. Own and drive key performance indicators (KPIs), continuously striving for operational excellence and measurable results. Oversee financial performance of the center, including budget management and control of operating expenses reflected on the P&L

Working Conditions
This is a center-based position requiring prolonged periods of computer use and desk work. Physical demands include occasional bending, stooping, and light lifting. Travel to other clinic locations within the assigned market may be required. When onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions