Admissions Supervisor, Inpatient

Job Description

Job Description

About Us

We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.

The Inpatient Admissions Supervisor provides operational and administrative oversight of the inpatient admissions process for ATS and CSS programs. This role ensures that admissions are coordinated efficiently, safely, and in compliance with agency policies, regulatory standards, and payer requirements.

Shifts: 1st shift with some evenings, to include rotating weekends. This is a full-time, 40-hour/week opportunity.

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• Oversee daily admissions operations for ATS and CSS programs.
• Ensure timely response to referrals and efficient coordination of admissions.
• Monitor bed availability, waiting lists, and census trends to support optimal program utilization.
• Collaborate with nursing, clinical teams, utilization review, and program leadership to address admission barriers and ensure appropriate placements.
• Supervise and support the Inpatient Admissions Coordinator and other assigned staff, including coaching, training, performance management, and coordination of workloads.
• Participate in hiring activities including interviewing and onboarding staff, and provide ongoing training and competency development.
• Uphold SSTAR's admissions standards, agreements, and expectations related to referral management and intake processes.
• Develop, maintain, and track relationships with community referral sources to support program access and continuity of care.
• Maintain up-to-date knowledge of regulatory expectations and insurance considerations related to admissions.
• Ensure admissions decisions align with current BSAS regulations, patient eligibility criteria, and payer/insurance requirements.
• Maintain awareness of current admissions workflows and trends within the field to improve patient access and operational efficiency.
• Resolve complex, non-routine, or escalated issues related to admissions, records, or patient access.
• Track admissions data and participate in quality improvement initiatives to improve access, operational efficiency, and patient flow.
• Other duties as assigned.

Qualifications

• Bachelor's degree in social services or similar discipline, preferred.
• Significant experience in an inpatient substance use disorder treatment setting preferred.
• Exceptional communication, customer service, interpersonal, organizational, and problem-solving skills required.
• Ability to work both independently and as part of a multidisciplinary team.

HOURLY WAGE RANGE: $24-$27/hour