Sr. Operations Analyst

Robert Half
Andover, MA

Job Description

Job Description

We are looking for a dedicated and detail-oriented Sr. Operations Analyst to join our team in Andover, Massachusetts. In this long-term contract position, you will play a vital role in supporting sales and operational functions, ensuring seamless processes and optimized business performance. This role requires a proactive approach to managing quotes, partner engagement workflows, and operational tracking.

Responsibilities:
• Prepare and oversee quotes, ensuring accuracy and timely approvals to support sales deals.
• Coordinate partner-related processes, including work authorizations and purchase orders, to streamline operations.
• Maintain and enhance operational trackers and spreadsheets for monitoring business metrics and performance.
• Collaborate effectively with cross-functional teams such as sales, procurement, and finance to align objectives.
• Provide administrative and operational support, addressing challenges and ensuring smooth workflows.
• Optimize processes for partner engagement and procurement workflows to improve efficiency.
• Utilize internal systems like Oracle, Apptus, and Clarity to manage data and operational tasks.
• Contribute to capacity management and operational scorecard metrics to assess and improve team performance.
• Implement Configure Price Quote (CPQ) tools to support quoting and deal management.
• Assist in the development and management of SharePoint-based tools for operational tracking.• Minimum of 2–4 years of experience in sales operations, deal desk, or business support roles.
• Proficiency in tools like Excel, Google Sheets, and internal systems such as Oracle, Apptus, and Clarity.
• Demonstrated ability to manage multiple priorities with strong organizational skills.
• Detail-oriented approach with a proactive mindset for solving operational challenges.
• Familiarity with partner engagement processes and purchase order workflows.
• Experience supporting global sales teams is preferred.
• Understanding of procurement and work authorization workflows is a plus.
• Knowledge of Configure Price Quote (CPQ) tools and SharePoint-based systems is highly desirable.
Posted 2025-08-06

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